Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
Accountabilities:
- Take calls, chat, and receive concern via emails
- Will handle the Elsevier account – assists with logins, profile corrections, editing documents
- Assist with refunds for subscriptions, renewals
- Technical concerns – login, passwords, basic troubleshooting skills
Qualifications:
- Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
- At least 1-2 years BPO/shared service or relevant experience
- Experience with calls, chat and email support
- Above average to excellent communication skills
- Basic knowledge of computer applications and MS Office applications
- Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
- Willing to work on business unit holidays and/or render overtime when necessary
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Amenable to work in REPH Manila site
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree in any field, or at least two years of college completed with no incomplete units or back subjects
- At least 1–2 years of BPO, shared services, or relevant customer support experience
- Experience providing support through calls, chat, and email
- Above-average to excellent communication skills
- Basic knowledge of computer applications and Microsoft Office
- Ability to work quickly in a fast-paced environment and work effectively both independently and as part of a team
- Willingness to work on business unit holidays and work overtime when necessary
- Ability to quickly learn and apply enterprise AI tools and technologies
- Willingness to work at the REPH Manila site
- Must have been in the current role for at least one year
- Must not have received disciplinary action within the past 12 months
- Must not have been enrolled in a Performance Improvement Plan within the past 12 months
- Must not have attendance or punctuality issues within the past 12 months
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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