The Role
Manage the post-completion customer journey for new homeowners across Scotland West. Responsibilities include conducting pre- and post-completion inspections, ensuring homes meet quality standards, assessing reported defects, coordinating remedial work with contractors, meeting service-level timelines, and maintaining positive customer relationships through clear, professional communication.
Summary Generated by Built In
Customer Support Manager
Scotland West region, Glasgow, G69 6GA
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the Scotland West region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the Scotland West region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
CUSTOMER SUPPORT MANAGER RESPONSIBILITIES:
- To be the owner of the customer journey post completion, delivering a world class customer experience.
- Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
- Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place
CUSTOMER SUPPORT MANAGER REQUIREMENTS:
- Understanding of the New Homes Quality Code
- General knowledge of NHBC Technical Requirements/Guidelines is essential
- Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
- Able to deal with difficult customers, clients and situations calmly and professionally
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- £5,000 car allowance or Company car
About
Miller Homes was established in 1934 and is one of the UK’s largest, privately owned national homebuilders with a focus on building new homes in attractive regional markets. We operate from three divisions – Scotland, North, and Midlands and South – and are strategically positioned in eleven regions.We have a strong presence in sought-after suburban locations which continue to benefit from high demand and favourable affordability.Our purpose is to ‘create great places where people and planet prosper’. This is achieved by building homes and developments that create communities with an emphasis on placemaking and design. We are proud of our reputation for delivering desirable high-quality homes and delighting our customers throughout their homebuying journey with an award-winning personalised customer experience, both digitally and in-person.At Miller Homes, we care about people, performance, pride and prospering and these values enable us to fulfil our purpose of creating great places where people prosper.Our people are proud to be part of a team which achieves this purpose by building quality new homes and creating thriving communities whilst having the opportunity to build and develop their own career in an exciting and rewarding industry sector. As an equal opportunities employer, we support and listen to each other, always respecting and valuing other people’s views, feelings and aspirations. We regularly engage with our people on issues including equality and employee well-being.For over 90 years, we have created a business based on creativity, innovation and commercial acumen. However, none of that could have been achieved without the right people, which is why we are committed to providing opportunities for personal growth through training, development and continuous improvement.
Skills Required
- Understanding of the New Homes Quality Code
- General knowledge of NHBC Technical Requirements and Guidelines
- Engaging communication style and ability to build trust with customers and contractors
- Ability to handle difficult customers, clients, and situations calmly and professionally
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The Company
What We Do
Miller Homes is known for delivering desirable high-quality homes and delighting customers throughout their homebuying journey with an award-winning personalized customer experience. Their purpose is to 'create better places where people and planet prosper'.
