ABOUT FINKRAFT AI
Finkraft.ai is a B2B SaaS company that enables enterprises to maximize GST claims on travel and expense data. The platform automates invoice collection, validation, and reconciliation across airlines and hotels — helping finance teams at McKinsey, BCG, Capgemini, Abbott, and 1,250+ enterprises improve compliance, visibility, and cash recovery. We've recovered ₹300Cr+ in GST claims for clients and are scaling from $1.5M to $10M ARR in 18 month
JOB DESCRIPTION
We are looking for enthusiastic and customer-focused freshers to join our Customer Support team as Interns. This internship offers hands-on exposure to customer service operations, business communication, client support, and enterprise workflows.
The selected candidates will work closely with customers, partners, and internal teams to ensure smooth support operations and a positive customer experience.
KEY RESPONSIBILITIES
• Handle inbound and outbound customer calls professionally to assist customers, address queries, provide updates, and ensure a positive customer experience.
• Handle customer and partner interactions through calls, emails, and chat support.
• Respond to customer queries and provide timely resolutions.
• Maintain accurate records of customer communications and follow-ups.
• Coordinate with internal departments to resolve customer concerns.
• Assist with customer onboarding and support activities.
• Support operational workflows related to invoice processing, reconciliation, GST reclaim, and compliance activities.
• Ensure high levels of customer satisfaction through professional communication.
• Follow company policies, processes, and quality standards.
WHAT WE OFFER
• Paid Internship
• Internship Completion Certificate.
• Practical industry experience.
• Exposure to enterprise SaaS, FinTech, travel technology, and compliance operations.
• Mentorship and professional development opportunities.
• Opportunity to work with global clients and industry-leading organizations.
• Potential opportunity for future full-time employment based on performance.
Requirements
• Any Degree Graduate.
• Freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Comfortable handling inbound and outbound customer calls.
• Basic computer proficiency and familiarity with MS Office tools.
• Ability to communicate professionally with customers and team members.
• Strong problem-solving and interpersonal skills.
• Attention to detail and willingness to learn.
• Positive attitude and customer-centric approach.
• Ability to work from the office in HSR Layout, Bangalore.
• Must be available for immediate joining.
• Candidates should be comfortable working from 10:00 AM to 7:00 PM, Monday to Friday.
Benefits
Real customers, real revenue from day one. 100+ enterprise clients including Fortune 500 names, consulting firms, airlines, and embassies. This is not idea-stage.
A category to build, not a feature to ship. UAE e-invoicing is mandated. The rail that moves money and tax data on top of it doesn't exist yet. You'd be building it.
Direct access to the founder. Fast decisions. No bureaucracy. No theatre.
Build the team your way. Authority to define the org, the bar, and the people who join.
Founder-track ownership. Base, meaningful ESOP, and the seat at the table that comes with shaping what we become.
Skills Required
- Any degree graduate
- Freshers are welcome to apply
- Excellent verbal and written communication skills
- Comfortable handling inbound and outbound customer calls
- Basic computer proficiency and familiarity with MS Office tools
- Ability to communicate professionally with customers and team members
- Strong problem-solving and interpersonal skills
- Attention to detail and willingness to learn
- Positive attitude and customer-centric approach
- Ability to work from the office in HSR Layout, Bangalore
- Must be available for immediate joining
- Available to work 10:00 AM to 7:00 PM, Monday to Friday
What We Do
We are called FinKraft. What do we do? FinKraft - Krafting reliable automated solutions to make complex business processes easier. How do we do it? The process of gathering information, collecting data from various sources and reconciling records is a very painstaking and complex process. With FinKraft, companies need not worry about any of it. We have built a robust automated SaaS platform to help our clients with these processes and eliminate human error. One of the first use cases we have mastered is GST credit on travel expense for corporate India. “Capgemini” saves one million dollars annually using our tool. This marked the beginning of our continuous innovation. We aim to make a difference across industries. A few of our other clients include: Consulting- Mckinsey, Boston Consulting Pharma- Abbott, Sun Pharma Retail- Ikea, Godrej, Benetton Government- WHO, World Bank, US Embassy Banking- American Express, Kotak Industrial- Emerson, Schneider Others- WPP Group, Hershey’s, Tata’s Our Robotic Process Automation (RPA) system makes the process of the extraction of information from emails, websites and other portals more convenient than ever before. Post extraction, our system will also help you read and extract data, reconcile and create actionable real-time dashboards. Strong archiving with an excellent document management system for quick and easy retrieval. Inconsistency and errors in the data are highlighted by our portal to help clients take appropriate measures at the right time. This saves time, money, and enables companies to get error-free reports in just a click!
