The Role
Assist customers through email, chat, and phone; log issues in CRM systems; troubleshoot common product problems; collaborate with Product, Tech, and Sales teams; update knowledge bases and FAQs; monitor recurring feedback; and support operational improvements.
Summary Generated by Built In
Job Title: Customer Support Intern
Location: Bangalore, Onsite
Duration: 6 months (with potential full-time opportunity based on performance)
Stipend: 18,000/month
About Us:
At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.
We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education.
If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.
Learn more: www.teachmint.com
About the Role:
We are looking for a proactive and customer-focused intern to join our Customer Support team. This role is ideal for someone who enjoys problem-solving, communicating with customers, and learning how support operations work in a fast-paced environment.
Key Responsibilities:
- Assist customers via email, chat, and phone to resolve queries effectively and professionally.
- Log and track customer issues in the CRM system with accuracy.
- Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
- Troubleshoot common product issues and guide users on best practices.
- Update internal knowledge base articles and FAQs.
- Monitor customer feedback and report recurring issues to the leadership team.
- Support daily operational tasks and contribute to process improvement initiatives.
Requirements:
- Strong communication skills (written and verbal).
- Good problem-solving ability and willingness to learn.
- Basic understanding of customer service tools or CRM platforms is a plus.
- Ability to multitask and manage time efficiently.
- Positive attitude, empathy, and customer-first mindset.
What You’ll Gain:
- Hands-on experience with real-world customer interactions.
- Exposure to support operations, CRM tools, and cross-functional workflows.
- Opportunity to work closely with experienced customer support professionals.
- Potential pathway to a full-time role based on performance.
What Sets Teachmint Apart:
- A culture of innovation and collaboration where every voice matters.
- An opportunity to drive meaningful change in the education sector.
- Support for your growth and learning as a leader and professional.
Join Teachmint and lead us in reshaping the future of education!
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
Skills Required
- Strong written and verbal communication skills
- Good problem-solving ability
- Willingness to learn
- Basic understanding of customer service tools or CRM platforms
- Ability to multitask and manage time efficiently
- Positive attitude, empathy, and customer-first mindset
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The Company
What We Do
We’re on a mission to expand the potential of Education. Teachmint is a leading provider of education-infrastructure solutions, powering the education ecosystem to deliver inspired learning outcomes. Since inception, we have enabled millions of educators to create global, future-ready classrooms with our proprietary classroom technology. With our innovative and powerful SaaS solutions, Teachmint today is catering to end-to-end needs of all education providers; from K-12 schools to after-school tutoring, universities, creators and even edtechs. If you want to be a part of this mission, check out our openings and apply now: https://teachmint.freshteam.com/jobs Discover Teachmint: teachmint.com/about twitter.com/teachmintapp facebook.com/teachmintapp instagram.com/teachmintapp blog.teachmint.com/
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