The Role
Serves as the primary contact for international customers, handling high-volume inbound and outbound support communications, resolving service and technical issues, documenting cases, and escalating complex problems. The role requires strong English communication, multitasking, accurate typing, customer-handling and conflict-resolution skills, plus flexibility for rotational shifts, off-days, and on-site work in Gurgaon.
Summary Generated by Built In
Summary
We are seeking a dedicated Customer Support Executive to serve as the primary point of contact for our international clientele within the IT Services sector. This role is pivotal in ensuring high levels of customer satisfaction by delivering prompt, professional, and effective solutions to inquiries and technical issues. The ideal candidate will thrive in a fast-paced environment, utilizing strong communication skills to navigate complex scenarios while maintaining the brand's reputation for excellence. This position offers the opportunity to grow within a dynamic team that values operational efficiency and client-centric problem-solving.
Responsibilities
- Serve as the first line of defense for international customers, addressing their queries and resolving issues with professionalism and empathy.
- Manage high-volume inbound and outbound communications, ensuring all interactions are handled with clarity and efficiency.
- Utilize advanced multitasking capabilities to handle multiple support channels simultaneously without compromising service quality.
- Document customer interactions and resolve cases accurately, maintaining detailed records for future reference and analysis.
- Adapt to and perform effectively within a rotational shift schedule, including working on designated off-days to ensure 24/7 coverage.
- Collaborate with cross-functional teams to escalate and resolve complex technical or service-related challenges.
- Demonstrate a proactive approach to learning new tools and processes required to support the evolving needs of the IT Services industry.
Requirements
Requirements
- Possess a minimum of one year of hands-on experience specifically within an International BPO environment.
- Demonstrate exceptional proficiency in both written and verbal communication in English, with the ability to articulate complex ideas clearly.
- Exhibit strong typing speed and accuracy, coupled with the ability to multitask effectively across various digital platforms.
- Show a proven track record of customer handling, conflict resolution, and problem-solving in a service-oriented context.
- Display full flexibility and willingness to work rotational shifts and adhere to a rotational off-day schedule.
- Be physically located in or willing to relocate to the Gurgaon office to ensure seamless on-site collaboration.
- Maintain a professional demeanor and a positive attitude when facing challenging customer situations.
Skills Required
- At least one year of hands-on experience in an international BPO environment
- Exceptional written and verbal English communication skills
- Strong typing speed and accuracy
- Ability to multitask across various digital platforms
- Customer handling, conflict resolution, and problem-solving experience
- Flexibility to work rotational shifts and rotational off-days
- Physically located in or willing to relocate to the Gurgaon office
- Professional demeanor and positive attitude in challenging customer situations
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
