Customer Support Engineer
We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!
Why join Tipalti?
Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their financeoperations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.
In this role, you will be responsible for:
- Deliver world-class support to customers and ensure their success post-sales
- Provide specialized support on technical and product issues, including managing customer escalations
- Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams
- Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap
- Create and contribute to knowledge base articles to support team scalability and self-service
About you
- Hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone
- Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT)
- AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows
- Experience in troubleshooting integration, data sync, and application-related issues
- Strong communication skills — written, verbal, and active listening
- Detail-oriented, well-organized, and able to prioritize in a fast-paced environment
- Growth mindset with a passion for continuous learning
- Strong creative thinking and problem-solving skills
- Experience with ticketing systems such as Zendesk or similar platforms
Working hours:
- Mon-Fri 11-8 pm Georgian time with a flexibility to work in Midshift, starting between 11 - 2 pm.
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.
Our Mission
Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [email protected] for assistance.
AI Use
We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact [email protected].
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice/
Skills Required
- Hands-on technical support experience at a SaaS company (email, live chat, phone)
- Experience managing multiple support tickets while maintaining high CSAT
- Experience troubleshooting integrations, data sync, and application-related issues
- Experience with ticketing systems such as Zendesk or similar platforms
- AI-forward mindset with experience leveraging AI tools to improve support workflows
- Strong written, verbal, and active listening communication skills
- Detail-oriented, well-organized, and able to prioritize in a fast-paced environment
- Ability to coordinate cross-functional efforts and act as a customer advocate
Tipalti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tipalti and has not been reviewed or approved by Tipalti.
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Equity Value & Accessibility — Pre‑IPO equity and an employee stock purchase plan are included, providing ownership potential alongside cash pay. Equity is positioned as a core element of total rewards.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA and mental‑health support form a comprehensive core. Some descriptions cite strong plan value in certain locations, indicating healthcare is a relative strength.
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Flexible Benefits — A structured hybrid work model with office amenities and ERGs complements core benefits. Everyday perks such as free lunches, snacks, and events enhance the day‑to‑day experience.
Tipalti Insights
What We Do
Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting. Innovative companies use Tipalti to eliminate up to 80% of their supplier payment workload, helping them scale their business efficiently with global growth, while strengthening financial and compliance controls and while enhancing the partner payment experience. Companies like GoDaddy, Houzz, Amazon Twitch, and Vimeo and hundreds of others trust Tipalti to elevate their global supplier payments operation.
