Jobs at Tipalti

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Own success, health, retention, and expansion for a portfolio of high-profile enterprise accounts ($500K+ ARR). Build strategic account plans, drive product adoption, lead executive business reviews, identify upsell/cross-sell opportunities, act as primary customer contact and escalation point, and collaborate with account and executive teams to maximize customer outcomes and revenue growth.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.

Manage a portfolio of 150+ fintech clients to drive adoption, retention, upsell, and advocacy. Act as primary contact, resolve escalations, share best practices, collaborate cross-functionally, use data to prioritize, and mentor team members.

The Site Reliability Engineer will improve system reliability, performance, and scalability through incident response, postmortems, automation, SLO implementation, failure analysis, capacity planning, service reviews, architecture design, and on-call support. The role requires software engineering experience, production lifecycle ownership, troubleshooting, application architecture knowledge, and experience with large-scale platforms. Preferred skills include monitoring with OpenTelemetry and Prometheus, scripting, SRE experience, networking, and cloud platforms such as AWS, GCP, or Azure.

Serve as a strategic HR partner advising managers on employee relations, performance management, investigations, organizational design, leave/accommodation, and compensation. Drive core People programs, analyze people data to surface trends and recommendations, partner with Centers of Excellence (Talent Acquisition, Total Rewards, People Operations), develop manager/employee training, and support change management to improve team effectiveness and employee experience.

Lead Tipalti's AI-driven sales transformation by owning roadmap, configuring and operating AI-powered sales tools, designing interoperable workflows, coordinating cross-functional delivery, measuring adoption and revenue impact, and iterating solutions with field and data teams.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

As a Site Reliability Engineer, you will enhance system reliability, drive incident responses, design tools for automation, and participate in on-call rotations.

Design, build, and own scalable, high-performance backend microservices for invoice processing and bill lifecycle management. Lead technical designs, ensure testable SOLID-based code, improve observability and reliability, mentor engineers, collaborate cross-functionally, and apply AI-augmented tools across design, coding, testing, and reviews.

Own rollout and adoption of AI tools and agentic SDLC across Product-Technology; build scalable enablement programs, maintain Confluence knowledge base, run forums and guilds, partner with leadership to define metrics and measure impact.

Manage end-to-end People Operations for US and Canada including benefits and LOA administration, immigration coordination, employee lifecycle administration, data integrity in HR/payroll systems, HR analytics and reporting, employee query resolution, and process documentation. Support onboarding/offboarding, payroll support, and participate in local/global HR projects.

Manage end-to-end People Operations for US and Canada, including benefits and leave administration, immigration coordination, employee lifecycle administration, HR systems data integrity, absence management, HR analytics and reporting, and process documentation while acting as first point of contact for employee queries.

Lead and grow a senior engineering team owning ERP integrations end-to-end. Own architecture, delivery, production reliability, data correctness, and operational health for sync systems. Partner with Product and Ops, mentor engineers, and translate messy ERP realities into pragmatic technical plans.

Lead customer ERP integration projects: configure, test, deploy and support integrations between ERP systems and Tipalti. Collaborate with engineering and product teams, provide end-user training, troubleshoot technical issues, and improve integration processes and documentation using Slack, JIRA, and Confluence.

Build and scale an AI-native finance product by developing LLM-driven features, agentic workflows, retrieval systems, model orchestration, backend APIs, microservices, and evaluation frameworks. Collaborate with product and design teams, participate in architecture and code reviews, write reliable maintainable code, and mentor junior engineers while shaping AI strategy and engineering standards.

Lead implementation projects for Tipalti's SaaS accounts payable and global payments solutions. Act as trusted advisor, manage technical integrations, timelines, and tasks, deliver exceptional customer service, troubleshoot integrations, and capture lessons learned for the internal knowledge base.

Design, build, and maintain scalable backend systems and third-party integrations. Develop APIs and event-driven services, participate in architecture and design, ensure reliability and performance, conduct code reviews, collaborate with Product and external partners, and mentor engineers.

Lead post-go-live customer experience for partner-referred accounts, driving adoption, retention, and advocacy. Build and scale partner-led CS processes, manage escalations, collaborate with Partners and Account Management, mentor teammates, and use CS insights to shape partner strategy and customer solutions.

Perform weekly cash postings, bank and GL reconciliations, fixed asset accounting, intercompany entries, and balance sheet/P&L flux analysis. Prepare audit schedules, support month-end close, assist system implementations, and collaborate on ad-hoc analyses to improve accounting processes and controls.