Jobs at Tipalti

Drive AI-led transformation across Legal, People, and FP&A by identifying workflow pain points, mapping end-to-end processes, and building reliable AI agents, automations, integrations, and internal tools. Advise on build-versus-buy decisions and technology stacks while implementing security, privacy, compliance, monitoring, human oversight, evaluation, and audit controls. Partner with frontline teams, executives, and engineers to deliver and continuously improve internal AI products.

Own and expand relationships with named strategic accounts by developing success plans, identifying new and expansion opportunities, managing sales pipelines, and closing business. Build executive relationships, align Tipalti solutions with customer goals, maintain accurate CRM data, and collaborate with solution consulting, customer success, implementation, operations, and product teams. Drive adoption, revenue growth, customer success, and quota achievement across existing and net-new accounts.

Manage strategic customer relationships, identify expansion and new-business opportunities, develop account success plans, drive sales cycles, and close deals. Maintain CRM and pipeline data, understand customer goals, propose Tipalti solutions, engage executives, and collaborate with solution consulting, customer success, implementation, operations, and product teams to increase product adoption and customer success.

Leads customer implementations of Tipalti’s SaaS accounts payable automation platform. Responsibilities include guiding customers through technical integrations, managing project timelines and tasks, providing implementation support, documenting lessons learned, gathering product feedback, and partnering with Sales and Customer Success to drive adoption and revenue outcomes.

Designs and builds scalable, event-driven .NET microservices for high-volume financial workflows, including account balances, funds transfers, and bank reconciliation. The role owns system architecture, reliability, observability, testing, and production quality while mentoring engineers and leading technical decisions. It also emphasizes AI-assisted development throughout design, coding, testing, and review, alongside collaboration with Product, DevOps, and cross-functional teams.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, expansion, advocacy, and long-term value. Manage customer health, risks, renewals, escalations, and executive stakeholder relationships while collaborating with partners and internal teams. Help build the Partner Customer Success function, including processes, segmentation, engagement strategies, enablement, and operational infrastructure. Use customer insights and AI tools to improve outcomes, and mentor team members.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, growth, advocacy, and value realization. Build trusted relationships with senior stakeholders, manage customer health and escalations, identify expansion opportunities, and collaborate with Account Management, Alliances, Support, and partners. Help establish Partner Customer Success processes, segmentation, engagement strategies, and enablement while mentoring team members and using customer insights and AI tools to improve outcomes.

Lead AI-driven operational transformation across Legal, People, and FP&A. Identify workflow inefficiencies, design end-to-end solutions, and personally prototype and deploy AI agents, automations, integrations, and internal tools. Evaluate build-versus-buy decisions, advise on technology stacks, and ensure solutions include security, privacy, reliability, monitoring, auditability, human oversight, and change management. Partner with frontline teams, executives, and engineers to deliver measurable, maintainable internal products.

Manage a scaled portfolio of over 1,000 customers, using AI-powered tools, product usage data, and customer insights to identify expansion opportunities, drive cross-sells and upsells, and improve adoption. Build customer relationships, conduct business reviews, present solutions, gather feedback, and collaborate with Sales, Product, Support, Implementation, and Marketing. Serve as a product expert and help customers achieve business outcomes while creating advocates and improving retention.

Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Provides end-user IT support across Windows and Mac environments, including help desk resolution, account access, endpoint management, onboarding and offboarding, hardware troubleshooting, and SaaS administration. Manages Microsoft Intune, Active Directory, Microsoft 365, Google Workspace, networking, security tools, vendors, and ticketing systems. Develops IT procedures and uses AI for troubleshooting, automation, documentation, and workflow improvement.

Own the full SaaS sales cycle from prospecting through close, generate and qualify opportunities, manage client relationships, deliver tailored product solutions, and achieve revenue quotas. The role requires direct SaaS sales experience, strong communication and negotiation skills, effective collaboration with cross-functional teams, and the ability to conduct automated product demonstrations. This hybrid position involves outbound and inbound selling of Tipalti’s finance automation platform.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, manage partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support team transformation in a high-growth B2B SaaS environment.

Lead Tipalti's AI-driven sales transformation by owning roadmap, configuring and operating AI-powered sales tools, designing interoperable workflows, coordinating cross-functional delivery, measuring adoption and revenue impact, and iterating solutions with field and data teams.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

Lead implementation projects for Tipalti's SaaS accounts payable and global payments solutions. Act as trusted advisor, manage technical integrations, timelines, and tasks, deliver exceptional customer service, troubleshoot integrations, and capture lessons learned for the internal knowledge base.

Partner with Customer Success and Onboarding leadership to design processes, analytics, and systems across the post-sale lifecycle. Deliver health, renewal, and lifecycle analytics, support front-line teams, drive process and automation strategy, build AI-enabled workflows, and lead ad hoc RevOps projects including capacity and forecasting models.