Jobs at Tipalti

Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Manage the Vancouver office experience, serving as the first point of contact for visitors and colleagues. Coordinate office events, supplies, food and beverage services, vendors, landlord relationships, maintenance, cleaning, access cards, desk reservations, mail, and workplace safety. Provide administrative support while maintaining a welcoming, safe, clean, and well-functioning office environment.

Designs and builds scalable, event-driven .NET microservices for high-volume financial workflows, including account balances, funds transfers, and bank reconciliation. The role owns system architecture, reliability, observability, testing, and production quality while mentoring engineers and leading technical decisions. It also emphasizes AI-assisted development throughout design, coding, testing, and review, alongside collaboration with Product, DevOps, and cross-functional teams.

Provides end-user IT support across Windows and Mac environments, including help desk resolution, account access, endpoint management, onboarding and offboarding, hardware troubleshooting, and SaaS administration. Manages Microsoft Intune, Active Directory, Microsoft 365, Google Workspace, networking, security tools, vendors, and ticketing systems. Develops IT procedures and uses AI for troubleshooting, automation, documentation, and workflow improvement.

Lead implementation projects for Tipalti's SaaS accounts payable and global payments solutions. Act as trusted advisor, manage technical integrations, timelines, and tasks, deliver exceptional customer service, troubleshoot integrations, and capture lessons learned for the internal knowledge base.