Jobs at Tipalti

Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Lead a team of four product managers across Accounts Payable Automation and Mass Payments. Define product strategy and roadmaps, balance customer and enterprise finance needs, guide API scalability and onboarding experiences, manage execution and sprint scoping, partner with engineering, serve as domain expert, and align executive stakeholders with product priorities.

Provides end-user IT support across Windows and Mac environments, including help desk resolution, account access, endpoint management, onboarding and offboarding, hardware troubleshooting, and SaaS administration. Manages Microsoft Intune, Active Directory, Microsoft 365, Google Workspace, networking, security tools, vendors, and ticketing systems. Develops IT procedures and uses AI for troubleshooting, automation, documentation, and workflow improvement.

Lead a two-engineer team while remaining hands-on in coding and AI workflow development. Own the Close product from customer discovery through delivery, talk with accountants and customers, demo work, investigate accounting processes, and translate findings into shipped product improvements. Operate autonomously with minimal handoffs, represent progress to stakeholders, and help establish operating practices for a small AI-native team.

Senior Commercial Counsel responsible for negotiating sales-side and vendor-side technology agreements, including SaaS contracts, DPAs, SOWs, partner agreements, and procurement agreements. The role advises cross-functional business teams, manages commercial disputes and regulatory matters, owns a portfolio of contracts independently, and improves contracting processes through templates and AI-powered workflows. Candidates need 8+ years of commercial technology transactions experience and qualification with the Law Society of Ontario or another Canadian or U.S. jurisdiction.

Own the full SaaS sales cycle from prospecting through close, generate and qualify opportunities, manage client relationships, deliver tailored product solutions, and achieve revenue quotas. The role requires direct SaaS sales experience, strong communication and negotiation skills, effective collaboration with cross-functional teams, and the ability to conduct automated product demonstrations. This hybrid position involves outbound and inbound selling of Tipalti’s finance automation platform.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, manage partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support team transformation in a high-growth B2B SaaS environment.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.

The Site Reliability Engineer will improve system reliability, performance, and scalability through incident response, postmortems, automation, SLO implementation, failure analysis, capacity planning, service reviews, architecture design, and on-call support. The role requires software engineering experience, production lifecycle ownership, troubleshooting, application architecture knowledge, and experience with large-scale platforms. Preferred skills include monitoring with OpenTelemetry and Prometheus, scripting, SRE experience, networking, and cloud platforms such as AWS, GCP, or Azure.

Lead Tipalti's AI-driven sales transformation by owning roadmap, configuring and operating AI-powered sales tools, designing interoperable workflows, coordinating cross-functional delivery, measuring adoption and revenue impact, and iterating solutions with field and data teams.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

Manage end-to-end People Operations for US and Canada including benefits and LOA administration, immigration coordination, employee lifecycle administration, data integrity in HR/payroll systems, HR analytics and reporting, employee query resolution, and process documentation. Support onboarding/offboarding, payroll support, and participate in local/global HR projects.

Manage end-to-end People Operations for US and Canada, including benefits and leave administration, immigration coordination, employee lifecycle administration, HR systems data integrity, absence management, HR analytics and reporting, and process documentation while acting as first point of contact for employee queries.

Lead and grow a senior engineering team owning ERP integrations end-to-end. Own architecture, delivery, production reliability, data correctness, and operational health for sync systems. Partner with Product and Ops, mentor engineers, and translate messy ERP realities into pragmatic technical plans.

Build and scale an AI-native finance product by developing LLM-driven features, agentic workflows, retrieval systems, model orchestration, backend APIs, microservices, and evaluation frameworks. Collaborate with product and design teams, participate in architecture and code reviews, write reliable maintainable code, and mentor junior engineers while shaping AI strategy and engineering standards.

Lead implementation projects for Tipalti's SaaS accounts payable and global payments solutions. Act as trusted advisor, manage technical integrations, timelines, and tasks, deliver exceptional customer service, troubleshoot integrations, and capture lessons learned for the internal knowledge base.

Lead post-go-live customer experience for partner-referred accounts, driving adoption, retention, and advocacy. Build and scale partner-led CS processes, manage escalations, collaborate with Partners and Account Management, mentor teammates, and use CS insights to shape partner strategy and customer solutions.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Lead product marketing strategy for Tipalti's finance automation platform: define messaging/positioning, drive GTM plans and product launches, deliver sales enablement, manage analyst relations, and translate customer insights into go-to-market and product recommendations to accelerate growth.