On behalf of FinTech Client #1, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Deliver world-class support to customers and ensure their success post-sales
- Provide specialized support on technical and product issues, including managing customer escalations
- Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams
- Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap
- Create and contribute to knowledge base articles to support team scalability and self-service
Requirements:
- 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone
- Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT)
- AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows
- Experience in troubleshooting integration, data sync, and application-related issues
- Strong communication skills — written, verbal, and active listening
- Detail-oriented, well-organized, and able to prioritize in a fast-paced environment
- Growth mindset with a passion for continuous learning
- Strong creative thinking and problem-solving skills
- Experience with ticketing systems such as Zendesk or similar platforms
Working hours:
- Mon-Fri 12-9 pm Georgian time with a flexibility to work in Midshift, starting between 11 - 2 pm.
Advantages:
- Experience with NetSuite, QuickBooks, or other ERP systems; knowledge of accounting
- Experience with payment systems and/or working at a Fintech company
- Familiarity with HTML, API calls, or basic scripting
About the company:
A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows.
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Skills Required
- 2+ years of hands-on technical support experience at a SaaS company, delivering support via email, live chat, and phone
- Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT)
- Experience leveraging AI tools to improve support efficiency and workflows (AI-forward mindset)
- Experience troubleshooting integration, data sync, and application-related issues
- Strong written, verbal, and active listening communication skills
- Detail-oriented, well-organized, able to prioritize in a fast-paced environment
- Growth mindset with passion for continuous learning
- Creative thinking and problem-solving skills
- Experience with ticketing systems such as Zendesk or similar platforms
- Experience with NetSuite, QuickBooks, or other ERP systems; knowledge of accounting
- Experience with payment systems and/or prior fintech experience
- Familiarity with HTML, API calls, or basic scripting
