The Customer Support Coordinator is responsible for building strong customer relationships and driving aftermarket sales growth within assigned regions. This role works closely with customers, service technicians, parts sales, order fulfillment, and marketing teams to identify opportunities, promote equipment and technology solutions, and support customer success. The position evaluates equipment and processes, follows up on quotes, and helps ensure accurate and timely order fulfillment.
Key Responsibilities
• Cultivate relationships by building customer partnership with Wenger.
• Develop and execute Aftermarket Sales strategy by market region.
• Collaborate with Service Technicians and Order Fulfillment to develop key contacts for new installs.
• Promotes current and new technology – hardware, software, ancillary equipment.
• Communicates directly with responsible client points of contact.
• Analyze current revenue vs. potential revenue on a per client basis.
• Must be familiar with standard concepts, practices and procedures relating to extrusion process and related technologies.
• Relies on experience and judgment to plan and accomplish goals to perform a variety of tasks.
• Customer quote follow up, clarity, and liaison with Part Sales team to answer client questions.
• Assists Parts Sales to ensure customer’s orders are filled accurately and timely.
• Customer Visits: sets up customer visits audit equipment and evaluate technological advances beneficial to customer. Analyzes the customer’s processes to avoid potential future problems and identify areas where a paid service trip is applicable.
• Customer site visits: Aftermarket sales and courtesy visits to customer sites to evaluate solutions, cultivate relationships, and market aftermarket solutions.
• Collaborate with Marketing Department to develop and execute aftermarket sales marketing plan.
Qualifications
• Advanced computer skills including MS Outlook, ProE, Visual, SharePoint and CRM.
• Solid problem solving skills and attention to detail.
• Ability to work in a team environment.
• Ability to understand and effectively communicate in the English language.
• High School diploma
Skills Required
- Advanced computer skills, including Microsoft Outlook, ProE, Visual, SharePoint, and CRM systems
- Solid problem-solving skills and attention to detail
- Ability to work in a team environment
- Ability to understand and effectively communicate in English
- High school diploma
- Familiarity with extrusion processes and related technologies
JBT Marel Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JBT Marel Corporation and has not been reviewed or approved by JBT Marel Corporation.
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Retirement Support — Retirement plans are highlighted by a strong company 401(k) match that is often seen as a standout component. Feedback suggests this meaningful match strengthens overall financial security.
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Healthcare Strength — Health coverage is described as comprehensive, commonly including medical, dental, and vision, with some employer-paid protections. Feedback suggests the core offering is solid even if experiences vary by site.
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Leave & Time Off Breadth — Paid time off is often characterized as solid or great, with positive remarks about vacation and PTO policies. Feedback suggests time-off provisions contribute meaningfully to work-life balance.
JBT Marel Corporation Insights
What We Do
JBT Marel is a leading global provider of integrated technology, equipment, software, and services for the food and beverage industry. Formed by the merger of JBT Corporation and Marel hf in January 2025, the company specializes in advanced automation and processing solutions to help customers optimize performance, ensure traceability, and increase yield across the global food chain.
