At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Role
You will be responsible for providing critical support to our client's Guarding Services team. Your day will involve handling customer service, administrative tasks, and email communications, answering a variety of enquiries received from client team members and accounts across Australia.
This is not your run of the mill Customer Support Consultant role.
Round-the-Clock Availability: We require readiness to be rostered within our 24/7, 365-day contact center environment, covering shifts across days, nights, weekends, and public holidays.
Flexible Shift Capacity: Capacity to work extended shifts, up to 12 hours, when required, which contributes to your ability to secure the "true flexibility" mentioned in the role description
Training Investment: Availability to attend 1 full week of paid Full Time training to ensure your success and long-term readiness for the role.
Reliable Commute: Ability to safely and reliably commute to our Essendon Fields office for all scheduled shifts.
Applicants must hold current Citizenship, Residency, or Full time work rights for this role (with availability to work 38 hours per week).
Successful applicants must be able to supply 2 recent work referees and successfully complete a prepaid Fit 2 Work National Criminal History Check.
What makes a successful Customer Support Consultant
Composure and Resilience: You maintain professionalism and calm while efficiently managing a high volume of inbound calls in our bustling, 24/7 contact center.
Customer-Obsessed Problem Solver: A dedication to resolving a variety of enquiries from client team members and accounts, ensuring effective and efficient outcomes for the Guarding Services team.
Adept with Technology: You are proficient in rapidly navigating and operating across multiple computer systems and software platforms to keep pace with customer interactions.
Clear, Professional Communicator: You possess outstanding verbal and written skills to provide precise and professional support across phone, email, and administrative correspondence.
Eagerness to Grow: A proactive willingness to rapidly absorb new skills and knowledge, ensuring you stay updated on changes in processes and policies.
Consistent Performer: The ability to meet output, quality, and response-time Key Performance Indicators (KPIs) in a demanding but rewarding environment.
Why Join Us?
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pajama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.
About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Skills Required
- Must hold current Citizenship, Residency or Full-time work rights
- Ability to work 38 hours per week
- Successfully complete a prepaid Fit 2 Work National Criminal History Check
- Proficient in multiple computer systems
- Outstanding verbal and written communication skills
- Experience in a high volume call center environment
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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