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As a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.
This is a highly execution-focused role that requires strong communication skills, empathy, ownership, and the ability to handle multiple conversations simultaneously.
Key ResponsibilitiesProvide real-time support to users before, during, and after astrology consultations.
Coordinate with users and astrologers for consultation scheduling and rescheduling.
Resolve issues related to:
Consultation booking and confirmations
WhatsApp scheduling challenges
Call or platform connectivity issues
Delayed or missed consultations
Last-minute cancellations or rescheduling requests
Post-consultation queries and follow-ups
Coordinate with internal teams (Operations, Product, Tech, Customer Support) to resolve escalations.
Maintain high responsiveness during operating hours (8 AM – 10 PM through rotational shifts).
Document recurring issues and contribute towards creating SOPs and improving support processes.
Track and update support tickets accurately in CRM/helpdesk tools.
Escalate critical issues proactively and ensure timely resolution.
Deliver a delightful customer experience while maintaining empathy and professionalism.
1–3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery.
Excellent verbal and written communication skills in English and Hindi. Additional Indian languages are a plus.
Comfortable handling customers over WhatsApp, phone calls, and chat.
Strong problem-solving skills with a customer-first mindset.
Ability to remain calm and composed during high-volume support situations.
Highly organized with strong attention to detail.
Comfortable working in rotational shifts, including weekends.
Proficient with Google Workspace and CRM/helpdesk platforms such as Freshdesk, Zendesk, Intercom, or similar tools.
Experience supporting appointment-based services, consultations, bookings, or scheduling workflows will be an added advantage.
Working HoursRotational shifts covering 8:00 AM – 10:00 PM
6-day working week
Work from Office (Bengaluru)
Skills Required
- 1-3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery
- Excellent verbal and written communication skills in English and Hindi
- Comfortable handling customers over WhatsApp, phone calls, and chat
- Strong problem-solving skills with a customer-first mindset
- Ability to remain calm and composed during high-volume support situations
- Highly organized with strong attention to detail
- Comfortable working rotational shifts, including weekends
- Proficient with Google Workspace and CRM/helpdesk platforms such as Freshdesk, Zendesk, Intercom, or similar tools
- Additional Indian languages
- Background in consumer internet, BPO, e-commerce, fintech, edtech, healthcare, hospitality, or service marketplaces
- Experience supporting appointment-based services, consultations, bookings, or scheduling workflows
What We Do
We are on a mission to assist a billion Indians in their spiritual journey and help them feel happier, peaceful & more content. Our flagship product, Sri Mandir is the world’s largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide. Through our app, users can seamlessly participate in online pujas, make chadhava (offerings), and connect with various temples across the country, bringing divine blessings to their lives. Read more about us here: appsforbharat.com
