Customer Support Associate

1. About The Company:

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

We are looking for a Customer Support Associate to join the passionate Codingal team.

Job Details:

1. Location: HSR Layout, Bangalore, India

2. Employment Type: Full-Time

3. Working Days: 6 days working with one day week-off

4. Education: Bachelor's degree in any discipline

5. Experience: Minimum 6 months in a customer-facing role

6. Notice Period: Immediate to 15 days preferred

What You'll Do:

1. Deliver exceptional experience to the customers across chat, Email, and call

2. Provide technical support to Parents and Teachers

3. Handle escalation tickets and resolve them within defined SLAs

4. Schedule, reschedule, and manage student classes

5. Be a relationship expert and ensure customer retention and satisfaction

Who You Are:

1. Minimum 6 month of experience in customer support, BPO, or any client-facing role is a must

2. Excellent verbal and written communication in English

3. Comfortable with managing high volume of queries without dropping quality

4. Empathetic and ability to work under pressure

5. Available to join within the next 15 days - Immediate joiners preferred

Compensation: INR 3.5 - 5 LPA

Perks & Benefits:

1. Free Lunch & Dinner

2. Exposure to a fast-paced Ed-Tech startup

3. Work with a mission driven team

4. Health Insurance

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!