The Role
Provides Tier 2 customer support through inbound calls, email, and chat. The role includes case logging, candidate recruitment support, self-service portal navigation, outbound calls, SLA achievement, and process documentation. Employees must follow GDPR and company policies while working rotating schedules aligned with US time zones. The position requires strong communication, basic Microsoft Office skills, and familiarity with ticketing tools. It is open to freshers and candidates with up to three years of experience.
Summary Generated by Built In
The role involves providing high-quality Tier 2 customer support via inbound calls, emails, and chats. Responsibilities include logging cases, providing recruitment support to candidates, navigational support on self-service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times.
Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun) · 2-way cab provided
Locations: Bangalore (Belandur / Adugodi) · Pune (Magarpatta) · Mumbai (Vikhroli)
Requirements
• Versant score of 58 and above (mandatory)
• Good verbal and written communication skills
• Basic MS Office proficiency
• Familiarity with ServiceNow or similar ticketing tools (preferred)
• Prior international BPO experience preferred; freshers acceptable
• Flexibility to work rotating work weeks and US time zone shifts
• Education: Graduate (any stream)
• Experience: 0–3 years
Benefits
• CTC: ₹28,000–₹50,000/month based on experience
• 2-way cab facility provided
• 6-month contract with potential for extension
• Opportunity to work with a global client
Skills Required
- Versant score of 58 or above
- Good verbal and written communication skills
- Basic Microsoft Office proficiency
- Familiarity with ServiceNow or similar ticketing tools
- Prior international BPO experience
- Flexibility to work rotating work weeks and US time zone shifts
- Graduate degree in any stream
- 0-3 years of experience
- Adherence to GDPR guidelines and company policies
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The Company
What We Do
Rooman Technologies is an India-based IT training and skill-development organization founded to build employability through practical education, certifications, and industry-aligned internships. It also provides IT services, staffing and manpower outsourcing, cybersecurity and data-security support, data-center services, and IoT-, AI-, and ERP-based products and solutions. Working with government and industry partners, Rooman trains students and employees through centers and online programs across India.
