The Customer Supply Chain Manager serves as the key interface between customers, commercial teams, and Ichor’s global supply chain functions to ensure clear-to-build readiness and alignment between customer demand and supply execution.
This role coordinates cross-functional activities across procurement, planning, operations, and suppliers to identify risks, resolve constraints, and implement recovery plans while strengthening supply chain resiliency through safety stock planning and supplier risk mitigation.
The position requires strong analytical capability, executive-level communication skills, and the ability to influence stakeholders across functions to support revenue, margin, and customer commitments.
Responsibilities
Clear-to-Build Coordination & Constraint Resolution
Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites.
Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations.
Drive structured escalation and resolution of supply disruptions affecting customer deliveries.
Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management.
Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines.
Customer Supply Chain Interface
Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline.
Partner with sales and commercial leadership to translate customer demand changes into actionable supply chain plans.
Communicate supply risks, mitigation plans, and delivery outlook to customers in a structured and consistent manner.
Support executive-level customer engagements when supply chain issues impact customer commitments.
Sub-Tier Supply Chain Visibility
Develop and maintain visibility to critical sub-tier suppliers and constrained components that influence build readiness.
Partner with procurement teams to assess supplier capacity, risk exposure, and recovery plans.
Monitor supply chain signals and leading indicators to anticipate shortages and escalate risks early.
Coordinate cross-site actions when supplier constraints impact multiple factories or product lines.
Supply Chain Resiliency & Risk Management
Define and maintain resiliency settings including safety stock, safety time, and strategic buffer positions for critical materials.
Recommend inventory strategies that balance customer responsiveness, working capital, and supply continuity.
Lead cross-functional reviews of supply risk using structured frameworks (e.g., supplier capacity, demand volatility, lead time risk).
Drive mitigation initiatives including alternate sourcing, supplier capacity expansion, and supply chain diversification.
Data Integrity & System Enablement
Lead initiatives to improve data quality and signal integrity within planning and procurement systems.
Identify master data gaps impacting planning accuracy (lead times, MOQ, safety stock, supplier capacity assumptions).
Partner with planning and IT teams to ensure data reporting supports effective constraint management and supply visibility.
Drive continuous improvement in supply chain analytics and reporting to improve decision-making.
Cross-Functional Supply Governance
Facilitate regular cross-functional supply readiness reviews with planning, procurement, operations, and program teams.
Translate complex supply issues into clear executive-level summaries and actionable decisions.
Requirements
Bachelor’s degree in Supply Chain, Engineering, Business, or related field (MBA preferred).
8–12+ years of experience in supply chain, procurement, planning, or operations within a complex manufacturing environment.
Demonstrated experience managing supplier constraints, global supply networks, and cross-functional coordination.
Strong analytical skills with the ability to translate data into actionable operational plans.
Proven ability to influence across organizational boundaries without direct authority.
Exceptional communication skills with experience presenting to executive leadership and customers.
Experience managing sub-tier supplier visibility and constraint management.
Familiarity with ERP/MRP systems and supply chain analytics tools.
Experience driving supply chain resiliency and inventory optimization strategies.
What We Do
We are a leader in the design, engineering, and manufacturing of critical fluid delivery subsystems and components for semiconductor capital equipment. Our product offerings include gas and chemical delivery systems and subsystems, collectively known as fluid delivery systems and subsystems, which are key elements of the process tools used in the manufacturing of semiconductor devices. Our gas delivery subsystems deliver, monitor, and control precise quantities of the specialized gases used in semiconductor manufacturing processes such as etch and deposition. Our chemical delivery systems and subsystems precisely blend and dispense the reactive liquid chemistries used in semiconductor manufacturing processes such as chemical-mechanical planarization, electroplating, and cleaning. We also provide precision-machined components, weldments, e‑beam and laser-welded components, precision vacuum and hydrogen brazing and surface treatment technologies, and other proprietary products. This vertically integrated portion of our business is primarily focused on metal and plastic parts that are used in gas and chemical systems, respectively. We are strategically located to provide the highest level of customer service and support from our program management, sales, engineering, and executive management teams. Ichor is headquartered in Fremont, California, and we have production facilities in California, Oregon, Texas, Nevada, Minnesota, Singapore, Malaysia, Korea, Mexico, and the UK, staffed by our 2000+ team members.
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