We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

We are looking for an experienced, hands-on VIP Consultant with GDS, passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travelers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?

If your answer to all these questions is YES - Read on!

As a VIP Consultant, you will have the opportunity to become an expert in the Business Travel Sector, provide a customized and dedicated service to our VIP customers. While helping us source new providers and define improved work processes you will also be developing your skills further to help with potential future career opportunities. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays and afternoons. However, you will be occasionally asked to work on night shift and weekends based on the business needs - in a planned and structured schedule of course and you will be compensated for this!

What we expect from you:

• Excellent English, spoken and written
• Customer Experience in the Hospitality Industry- hotels, travel agencies, airlines...
• At least 3-5 years of high experience working with a GDS
• Proven experience going above and beyond to provide an amazing service that helps customers
• Flexibility in your shifts- we will compensate you well but this is not a 9-5 role!

What you will do:

• Master Customer Care - be 100% Customer Focused
• Support our VIP customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Book services manually, not only through the platform and proactively seek and offer extra services that the customer might need
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Come to us with innovative ideas to improve customer experience
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
• Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!

Bonus points for… 

• Experience with Amadeus Cars, Hotels and Trains 
• Independent and autonomous, you don’t need hand-holding to get things done
• Previous experience of working in a VIP environment 
• Good prioritization and focus skills
• Empathy, you understand what our customers need
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to giving and receiving constructive feedback
• You want to learn - we have a 7 Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
• You LOVE Travel!

What do we offer?

• Competitive compensation including equity in the company
• Generous vacation days so you can rest and recharge 
• Health perks such as private healthcare
• 401K Plan
• Unforgettable TravelPerk events including travel to one of our hubs
• Udemy for Business account to continue your development 
• Mental health support tool for your wellbeing 
• Exponential growth opportunities 
• The role will be office based with homeworking possible according to business needs

You will need to be based in, or willing to relocate to Miami, USA. English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate them, we support them, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.