Customer Success Training Specialist

About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world!

3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us! 

About the Role

Are you passionate about empowering customers and driving long-term success? Join 3E as a Customer Success Training Specialist and help shape meaningful customer experiences through exceptional training, creative content development, and innovative learning strategies.

As a key member of the Customer Success Education team, you will design and lead engaging onboarding and training sessions for 3E customers, emphasizing remote and global delivery. Your role involves developing modern, creative, and innovative training solutions that captivate diverse audiences and address various learning styles. Collaboration with cross-functional teams will be essential to ensure customers have the necessary tools and resources to thrive. Additionally, you will drive product adoption, enabling customers to unlock the full value of 3E’s offerings, fostering loyalty, and ensuring long-term retention.

This role provides the flexibility of a hybrid working environment and can be based in either our Canton, Ohio, or Bethesda, Maryland offices, offering a balanced approach to on-site collaboration and remote work.

What You'll Do

• Deliver impactful training on 3E software applications in remote and virtual settings, supporting both new and existing customers.
• Create engaging instructional materials, including interactive e-learning modules, videos, and job aids, with a focus on creativity and innovation.
• Partner with Customer Success Managers to align training with client goals and organizational priorities.
• Advocate for customers by sharing feedback and insights with product and development teams.
• Leverage modern learning techniques and tools to create exceptional training experiences.
• Analyze customer data to identify trends, learning gaps, and risks of churn.
• Stay informed on industry trends, attend relevant events, and continuously improve training methodologies.

What Makes You a Great Fit

• Experience: 1-5 years in customer support or training roles; experience with remote or global teams preferred.
• Skills: Strong communication, facilitation, creativity, and problem-solving. A knack for designing engaging and innovative training materials is a must.
• Flexibility: Willingness to travel occasionally for internal or external meetings.

Pay Transparency:

The anticipated salary range for this position is $55,000-$65,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and vision insurance

Life insurance and disability coverage

Generous PTO accrual and paid parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/ 

Follow us at https://www.linkedin.com/company/3e-safer-world/

Privacy Policy and Candidate Privacy Notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.