Customer Success Specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. 

As an CS Specialist, you are the frontline of our Small-to-Medium Business (SMB) segment.

*RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED*

• 1–2 years of experience in customer-facing roles (Support, Account Management, or Hospitality Tech).
• Location: Must be based in Canada or Mexico.
• Language: Professional fluency in English (written and verbal).
• Software: Experience with Salesforce (preferred) and Google Suite.
• Adaptability: A proven track record of hitting targets (CSAT, retention, or volume) in a rapidly changing startup environment.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.