Jobs at Guesty

Own a portfolio of enterprise, high-MRR accounts in EMEA to drive SaaS expansion, protect gross retention, run QBRs/EBRs, manage executive relationships, identify and remediate risk, and partner with Sales, RevOps, and Product to improve adoption and revenue.

Manage a portfolio of enterprise EMEA accounts to grow expansion ARR, deepen SaaS adoption, protect retention, run outcome-focused QBRs/EBRs, build executive relationships, identify and remediate risk, and collaborate with Sales, RevOps, and Product using CRM and product data.

Provide frontline operational support to the Sales team by resolving blockers, maintaining CRM data quality, assisting with reports and dashboards, monitoring sales metrics, and supporting sales systems and tooling. Help troubleshoot issues, escalate complex problems, and ensure accurate records for contracts, opportunities, and reporting.

Provide day-to-day operational support to the sales team by resolving blockers, maintaining CRM data quality, monitoring sales systems, assisting with reports and dashboards, and ensuring operational monitoring of deals and opportunities.

Generate and qualify inbound and outbound leads across North America, build relationships with decision-makers, gather requirements, communicate Guesty's value, maintain CRM and pipeline data, and hand off qualified opportunities to Account Executives while meeting sales-qualified lead targets.

Generate and qualify leads across North America through inbound and outbound outreach, build relationships with decision makers, document discovery in CRM tools, hit SQO targets, and partner with Account Executives to hand off qualified opportunities.

Identify and create new business opportunities through cold outreach, engage prospects, schedule and follow up on meetings, track progress against sales goals, use CRM to manage leads, collaborate with sales team on strategy, and provide market feedback to management.

The Technical Program Manager at Guesty will provide technical guidance, resolve customer challenges, drive product adoption, and advocate for client needs to enhance overall satisfaction and retention.

Own and administer Zendesk and its integrations, partner with CX teams to implement customizations and automations, lead Zendesk projects, and provide day-to-day system support and troubleshooting to optimize customer experience operations.

Lead cross-domain AI product initiatives end-to-end: define strategy, prototype and ship LLM/agent-driven features, drive AI adoption for PMs, set metrics, and align stakeholders to deliver measurable outcomes.

Lead cross-domain AI product initiatives end-to-end: define strategy, prototype and ship LLM/agent-powered features, drive AI adoption within product, set metrics and data-backed outcomes, mentor PMs, and align stakeholders including executives.

The Payments Risk Analyst will analyze risk management data, solve problems, and communicate insights related to payment processes, particularly chargebacks.

The FP&A Analyst will support budgeting, forecasting, and financial reporting, analyzing variances and improving operational efficiency through data-driven decision-making.

Manage end-to-end payment processing operations, ensure accuracy in transactions, support reconciliation with partners, and provide data-driven insights to stakeholders.

The SMB Account Executive develops business partnerships in the short-term rental industry, managing sales cycles of SaaS products, and meeting sales targets while utilizing Salesforce for pipeline management.

Own marketing analytics: monitor campaign performance, maintain dashboards and pipelines, define and track KPIs (CAC, LTV, ROAS), analyze lifecycle and campaign data, and present insights to marketing leadership to inform strategy.

Manage end-to-end billing and invoicing for global customers, maintain subscription data in Zuora, reconcile billing and revenue, investigate discrepancies, resolve billing issues with cross-functional teams, and support revenue assurance controls and limited customer billing inquiries.