Jobs at Guesty

The Payments Risk Analyst will analyze risk management data, solve problems, and communicate insights related to payment processes, particularly chargebacks.

The FP&A Analyst will support budgeting, forecasting, and financial reporting, analyzing variances and improving operational efficiency through data-driven decision-making.

Manage end-to-end payment processing operations, ensure accuracy in transactions, support reconciliation with partners, and provide data-driven insights to stakeholders.

The SMB Account Executive develops business partnerships in the short-term rental industry, managing sales cycles of SaaS products, and meeting sales targets while utilizing Salesforce for pipeline management.

Manage end-to-end global billing and invoicing, maintain subscription data in Zuora, reconcile billing and revenue discrepancies, support revenue assurance controls, and collaborate with Sales, Customer Success, and Finance to resolve billing issues and respond to customer billing inquiries.

Own marketing analytics: monitor campaign performance, maintain dashboards and pipelines, define and track KPIs (CAC, LTV, ROAS), analyze lifecycle and campaign data, and present insights to marketing leadership to inform strategy.

Manage end-to-end billing and invoicing for global customers, maintain subscription data in Zuora, reconcile billing and revenue, investigate discrepancies, resolve billing issues with cross-functional teams, and support revenue assurance controls and limited customer billing inquiries.

Manage a portfolio of enterprise EMEA accounts to grow expansion ARR, deepen SaaS adoption, protect retention, run outcome-focused QBRs/EBRs, build executive relationships, identify and remediate risk, and collaborate with Sales, RevOps, and Product using CRM and product data.

Own a portfolio of enterprise, high-MRR accounts in EMEA to drive SaaS expansion, protect gross retention, run QBRs/EBRs, manage executive relationships, identify and remediate risk, and partner with Sales, RevOps, and Product to improve adoption and revenue.

Identify and create new business opportunities through cold outreach, engage prospects, schedule and follow up on meetings, track progress against sales goals, use CRM to manage leads, collaborate with sales team on strategy, and provide market feedback to management.

Join Guesty as a Data Engineer to build and maintain scalable data systems, optimize ETL processes, and collaborate across teams for data-driven operations.

The Data Engineer will design, develop, and maintain scalable data systems and pipelines, manage cloud infrastructure, and collaborate on data-driven decision-making processes.

The Technical Program Manager at Guesty will provide technical guidance, resolve customer challenges, drive product adoption, and advocate for client needs to enhance overall satisfaction and retention.

The Customer Success Manager manages post-sale engagement, drives client success, and collaborates with teams to enhance customer relationships, focusing on growth opportunities and service delivery.

Lead go-to-market for Rentals United channel manager product: own positioning, launches, sales enablement, retention and upsell plays, white-label GTM, competitive intelligence, and cross-functional project execution to drive revenue and reduce churn.

The Product Marketing Manager will drive go-to-market strategies, sales enablement, and customer retention initiatives, working cross-functionally and on product narratives.

Own and administer Zendesk and its integrations, partner with CX teams to implement customizations and automations, lead Zendesk projects, and provide day-to-day system support and troubleshooting to optimize customer experience operations.