Customer Success Specialist - Outbound - Latin America Contractor

About Hearth

Hearth is the AI growth system for local home improvement small businesses. We build revenue-critical software for home improvement contractors — the roofers, HVAC techs, and builders who keep America running.

Our platform helps real business owners win more jobs, protect profit margins, and manage homeowner relationships professionally so they can build generational companies for their families and communities.

We are now building the next layer: a personal AI employee for every small business in the trades focused on autonomously generating sales for America’s home improvement pros. An assistant who answers every call 24/7, qualifies leads, books appointments, follows up on quotes and estimates, and helps small business owners go from missing half of their business to capturing all of it.

With 15,000+ paying customers, default profitability, and backing from some of the world’s best investors (Founder’s Fund, 8VC, Human Capital, etc.), Hearth is focused on bringing AI to the trades.

The Opportunity

Hearth is ready to enter an inflection point of growth. To do so, we are expanding our customer success team to include a team of Outbound Customer Specialists. Your mission will be to reach out to customers, represent the company as our front-line, and drive conversations with our customer base to improve their experience with our product.

Successful candidates have the potential to be promoted to CSM (or other roles within Customer Success or Sales) within 6-9 months of strong performance.

What You’ll Do: 

• Achieve a daily target of 40+ outbound dials to connect with customers.
• Establish meaningful connections with customers through calls, emails, and other communication channels.
• Utilize Salesforce to track and manage customer interactions, ensuring consistent engagement and progress tracking.
• Prepare customers for scheduled training sessions, providing them with the necessary information and context to maximize the training's value, while documenting the customer discovery for CS team members.

Who You Are:

• You are hungry and determined to win. You have a clear, strong "why".
• Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of customer interactions.
• You are coachable, a fast learner, and driven by self-improvement. Tenacious, self-motivated, and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision.
• You are intelligent. You can have consultative conversations with business owners. You are a problem solver, adaptable, and articulate.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and understand their needs.

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume. 
• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there. 
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”. 

Location

This a remote role based in Latin America

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup

More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.

Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact [email protected].