Job Description:
The Opportunity
Our Customer Success Specialists are customer-focused professionals who focus on helping our clients manage the day-to-day aspects of their program. This is an excellent opportunity for a motivated, self-starter to learn how to foster strong client relationships through clear, timely communication and keen attention to detail—and ultimately have a defined growth path the organization.
**Please note - this is a hybrid role. Our Hybrid working requires presence onsite in office at least three times per week.**
What we can offer you
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An opportunity to establish a trusted advisory relationship with customers to ensure overall satisfaction with our Products and Services.
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Partnering with key customers; handling their ongoing inbound requests and reaching out to them proactively with any relevant updates.
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Collaboration with the Customer Success Associate to build client relationships, learn about their businesses, and drive value based on our customers’ defined business objectives and culture needs.
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Collaboration with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business
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Partner with Customer Success Associate to identify new opportunities within your customer base, create and implement a plan to bring opportunities to fruition where applicable and to present as needed to individuals or large groups of stakeholders, external and internal
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Partner with Customer Success Associate on regular reporting on customer specific activities
The Skills you will bring
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1+ years' experience in a customer facing role
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College Degree or equivalent work experience
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Experience working with data and generating/analyzing reports
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Familiarity with SalesForce.com, and Microsoft Office
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Experience presenting to clients and internal stakeholders
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Strong oral and written communication skills required to document and communicate with internal and external resources
Achievements
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Strong organizational skills with attention to detail required to ensure accuracy and effective execution
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at [email protected] for assistance. We are committed to ensuring equal access to opportunities for all individuals.
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
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We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
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In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
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We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
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There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
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Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
What the Team is Saying
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What We Do
Workhuman® is helping companies meet today’s biggest human capital challenges - including unprecedented turnover, employee engagement, hybrid work environments, and DE&I - through the Workhuman Cloud®, a secure SaaS platform that provides the industry’s best-in-class Social Recognition® solution. Co-Headquartered in Dublin, Ireland, and Framingham, Massachusetts, USA, Workhuman has been pioneering the human workplace to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in 30+ languages, in 180 countries, generating 100 million moments of human connection. Workhuman, employs over 1,000 people – including over 500 humans in North America who sell and market our solutions and services at scale, committed to helping companies improve returns on their most important investment– their people.
Why Work With Us
We love what we do because we’re creating a better future for the workplace – and beyond – through our technology and our people. We’re building cultures of gratitude, celebration, and human connection for leading global brands – and that starts with our own. Here, you can bring your true, authentic self to work. Every day.
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Workhuman Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our humans do their best work in different ways, whether it’s in the office full time, on a hybrid model, or fully remote; aligned to the preferred ways of working of their specific departments or teams.
