Jobs at Workhuman

Generate qualified sales opportunities for Workhuman’s mid-market business by prospecting HR leaders, executives, and decision-makers through phone, LinkedIn, and email. Partner with Account Executives to identify target companies, understand business needs, and create commercial opportunities. Success involves consistently booking 7–10 qualified meetings weekly, developing outbound sales and executive communication skills, and progressing toward an Account Executive career.

Own the strategy, roadmap, discovery, experimentation, and measurable outcomes for a strategic employee recognition product domain. Partner with Engineering, Design, Marketing, Customer Excellence, and senior leaders to deliver scalable, intuitive, AI-powered B2B SaaS experiences. Clarify requirements, prioritize work, support sprint execution, use customer and product data to guide decisions, and mentor junior product professionals.

Generates qualified Mid-Market sales pipeline through outbound prospecting, inbound lead qualification, account-based outreach, market research, and CRM management. Partners with Account Executives, Marketing, and Sales Leadership to engage decision-makers, create qualified meetings, and provide market intelligence. Success is measured through meeting generation, pipeline creation, account penetration, lead conversion, data quality, and contribution to revenue growth.

Serve as the first point of contact for customers by phone and email, resolving password requests, supply chain issues, and other inquiries. Document and own cases through resolution, maintain accurate customer records, deliver positive customer experiences, and identify process improvements. The role requires fluency in English, Spanish, and Portuguese and includes a Sunday-to-Thursday afternoon/evening schedule.

Provide multilingual customer support by phone and email in English, Spanish, and Portuguese. Own, document, troubleshoot, and resolve customer issues ranging from password requests to complex supply chain problems. Maintain a positive customer experience, build relationships across cultures, update customer records accurately, follow automated workflows, and identify process improvements.

Analyze and visualize large customer datasets, build production-grade data models and scalable data products, automate manual analytical workflows, and create AI-assisted, conversational, and self-service analytics experiences. Translate ambiguous stakeholder needs into actionable solutions while collaborating across teams and experimenting with generative AI and modern data technologies.

Generates and qualifies inbound and outbound leads through cold calling, marketing programs, and prospect research. Builds territory plans, engages C-suite prospects, nurtures leads, and schedules qualified meetings for field sales partners. Maintains accurate Salesforce records, supports pipeline management, meets sales quotas, collaborates with sales and marketing teams, and develops expertise in company solutions and competitive positioning. This hybrid role requires at least three days onsite weekly in Framingham, Massachusetts.

Sell complex SaaS solutions to large enterprise organizations, managing complete sales cycles and presenting to C-level executives. Build trusted stakeholder relationships, develop territories, create new business opportunities, execute account plans, deliver product demonstrations, and collaborate cross-functionally to maximize revenue. Candidates should have at least five years of sales-target success, experience with six-figure deals, enterprise sales expertise, and a record of recognized performance.

Generate and qualify UK business opportunities through inbound lead management and outbound prospecting, including cold calling, email outreach, and social selling. Partner with Enterprise Sales, Marketing, and Revenue Operations to build pipeline, qualify leads, schedule meetings, and support territory growth. Maintain accurate CRM data, meet sales development targets, and engage senior decision-makers about employee recognition solutions.

Lead the design, administration, security, and evolution of Workhuman’s enterprise Apple endpoint environment. Manage JAMF Pro, Apple Business Manager, macOS and iPadOS deployments, identity integrations, endpoint security, patching, software delivery, and lifecycle management. Build automation with scripting, APIs, and Infrastructure as Code; implement zero-touch deployment and Platform SSO; troubleshoot complex issues; and provide technical leadership while partnering with Infrastructure, Security, Workplace Technology, Endpoint Engineering, and Service Desk teams.