About HotelRunner
HotelRunner is a technology-driven hospitality SaaS company helping hotels increase visibility, efficiency, and revenue through smart digital solutions.
About The Job
- Manage end-to-end implementation and training processes for HotelRunner PMS and Channel Manager products
- Provide fast, solution-oriented, and clear responses to customer requests
- Execute support and implementation processes in line with defined SLA timelines
- Accurately track and document all processes through Salesforce CRM
- Foster strong cross-functional communication and collaboration across teams
- Maintain the highest level of customer satisfaction and follow up with post-process feedback
Requirements
- High school or Bachelor’s degree graduate
- Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
- Self-learner, able to work independently, and a strong team player
- Experience in call center and/or customer relations
- English proficiency (preferred)
- Residing in İzmir
What is in it for you?
You will focus on what you do best, we'll take care of the rest!
- USD based salary
- Private Health Insurance
- Monthly food card allowance
- Transportation support
- ICF Coaching
- A MacBook and all the necessary equipment
- Unlimited coffee, drinks & Free snacks all and every day
- A day off on your birthday
- HotelRunner Superb Welcome Kit
- A fun office full of creative and dynamic people
- We share some common passions; our motorcycle club is just one of them
- We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
- Being a part of results-oriented multinational teams
Skills Required
- High school or bachelor's degree
- Registered with the Turkish Employment Agency (İŞKUR) with a disability degree of 40% or above
- Experience in call center and/or customer relations
- English proficiency
What We Do
HotelRunner is a SaaS-enabled B2B network where accommodations, travel agencies, and payment systems find, contract, connect, and transact with each other online, at scale. HotelRunner helps accommodations transition their sales and operations from off to online, maximizing their online visibility through a very user-friendly self-service platform and with a freemium business model. HotelRunner provides a complete online sales and distribution management platform for all types of accommodations - including a direct web booking engine, a 2-way channel manager integrated with 150+ online/offline travel agencies, metasearch, wholesalers, and GDS, as well as a sophisticated multilingual website content management system, property management, front-desk and call center management, guest relationship management, reporting, payment collection, and promotion tools. With its HotelRunner Connect division, HotelRunner provides supply acquisition and contracting, automated onboarding and account opening, engagement, performance benchmarking and reporting, and commission collection services for travel agencies, travel technology providers, and payment systems. Listed by WIRED magazine as one of Europe's 100 Hottest Startups two years in a row, HotelRunner is Booking.com Premier Connectivity Partner, Booking.com Best Overall Performing Provider, Booking.com Connectivity Advisory Board Member, Expedia Elite Connectivity Partner, Airbnb Software Partner, Agoda Innovative Supplier, Oracle Gold, Hotelbeds, Wix.com and Google Hotel Ads Partner.
