It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
About Ingram Micro
Ingram Micro is the global leader in IT distribution and technology solutions, reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem.
With our broad solutions portfolio, supply chain expertise, and our proprietary digital platform (Ingram Micro Xvantage™), we provide opportunities and impact at a scale that no other company can match.
Why Join Ingram Micro?
Ingram Micro is a global technology leader where people, innovation, and professional growth come first. We offer training, certifications, and international career opportunities in a dynamic environment.
Join our fast-growing Cisco Business Unit, helping partners accelerate their business across Networking, Cybersecurity, Collaboration, Cloud, and Infrastructure Solutions.
Your Role
As a Customer Success Specialist – Cisco, you will support the growth of our Cisco business by helping partners identify opportunities, maximize Cisco programs, and achieve long-term success.
Key Responsibilities:
Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage™ platform.
Manage the partner lifecycle, from prospecting and qualification to onboarding and ongoing engagement.
Build trusted relationships with partners, helping them maximize the value of Cisco solutions and programs.
Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
Monitor pipeline performance and business results, contributing to the achievement of sales and growth targets.
Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
Promote Cisco programs, incentives, services, and enablement activities, helping partners expand their capabilities and business potential.
What We're Looking For
Previous experience in sales, customer success, business development, account management, or customer engagement roles, preferably within the IT, technology, distribution, vendor, or system integrator environment.
Experience with Cisco technologies or channel business is an advantage, but not mandatory.
Interest in technology and channel business.
Strong communication and relationship-building skills.
Proactive, customer-focused, and results-driven mindset.
Team player with the ability to work in a fast-paced environment.
Fluency in English.
What We Offer
A role within one of Ingram Micro's fastest-growing business units.
The opportunity to work closely with Cisco, a global technology leader.
Continuous learning, certifications, and career development opportunities.
International exposure and growth potential.
A collaborative and performance-driven culture that values initiative and innovation.
Compensation & Pay Transparency
Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.
Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.
The final compensation package will be determined based on objective criteria, including:
Relevant professional experience and skills;
Certifications and technical expertise;
Scope and responsibilities of the role;
Internal equity and market benchmarks.
Additional compensation components and benefits may include:
Meal vouchers;
Welfare and insurance programs linked to the applicable National Collective Labour Agreement;
Participation in company incentive plans, where applicable.
Compensation is aligned with CCNL Commercio and applicable pay transparency regulations.
Equal Opportunity Statement
Ingram Micro is an equal opportunity employer and ensures fair treatment throughout the recruitment process and employment lifecycle.
Employment decisions are made without regard to gender, gender identity or expression, age, disability, sexual orientation, ethnicity, religion, nationality, family status, or any other protected characteristic, in accordance with applicable laws.
We are committed to fostering an inclusive workplace where diversity is valued and where all employees have equal access to professional development, career opportunities, and fair compensation.
In line with our commitment to pay equity and transparency, compensation practices are regularly reviewed to support equal pay for equal work and work of equal value.
If you are passionate about technology, enjoy building strong business relationships, and want to accelerate your career with a global leader in the IT industry, we'd love to hear from you.
Apply today and become part of Ingram Micro's Cisco team, helping partners unlock new opportunities and achieve long-term success.
Skills Required
- Previous experience in sales, customer success, business development, account management, or customer engagement roles
- Experience with Cisco technologies or channel business
- Interest in technology and channel business
- Strong communication and relationship-building skills
- Proactive, customer-focused, and results-driven mindset
- Team player with ability to work in a fast-paced environment
- Fluency in English
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
