Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
The Customer Success Representative is responsible for managing the renewal of maintenance contracts for customers within an assigned territory. This includes providing accurate and timely quotes, engaging directly with customers and Veeam’s channel partners, and ensuring a seamless renewal experience.
The primary objective of this role is to drive customer satisfaction and retention, while also identifying opportunities for upselling and expanding Veeam’s footprint within existing accounts.
Key Responsibilities:
- Achieve territory renewal and expansion quota by managing and growing all contracts in the assigned territory.
- Proactively monitor expiring agreements, provide timely proposals/quotes, and ensure seamless contract renewals and customer retention.
- Handle customer/partner inquiries regarding quotes, pricing, up-selling, and maintenance contract issues; cold call customers with lapsed support to reactivate accounts.
- Collaborate cross-functionally with Sales and other teams to ensure customer retention, prepare necessary documentation, and support channel partners in closing renewals.
- Accurately record all activities in Salesforce, maintain impeccable CRM hygiene, and manage inbound renewal inquiries through various portals.
- Prioritize workload to meet KPIs, SLAs, and customer satisfaction goals while identifying and pursuing maintenance reinstatement opportunities.
Qualifications and Requirements:
- Advanced proficiency in English and German.
- Previous sales experience, preferable B2B
- Outstanding communication and customer service abilities.
- Excellent organizational skills with the capacity to manage multiple priorities.
- Self-motivated, energetic, and able to thrive in a fast-paced environment.
Veeam offers a comprehensive benefits package for its employees, encompassing health insurance, wellness programs, and professional development opportunities including:
- Private Medical Plan for you and your family
- Life and Disability Insurance
- PPK Pension
- Annual Leave Entitlement – 26 days
- VeeaMe Days - Company Days off
- Veeam Care Days – additional 24 hours for your volunteering activities
- Employee Assistance Program
- Business Travel Insurance
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.
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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Veeam Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeam and has not been reviewed or approved by Veeam.
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Healthcare Strength — Healthcare coverage is comprehensive with options that include employee-only no-cost tiers, plus mental-health support through an assistance program. Feedback suggests these offerings compare well in tech.
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Leave & Time Off Breadth — Time off includes unlimited PTO in the U.S., paid company holidays, quarterly company-wide recharge days, and paid volunteer time. Feedback suggests team norms influence how fully this flexibility is utilized.
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Strong & Reliable Incentives — Sales and pre-sales roles feature meaningful on-target earnings with competitive base and variable structures. Feedback suggests these plans provide strong upside for high performers.
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What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
