At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants.
Joining INGENIOUS.BUILD means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. You'll be building what some consider the holy grail of construction project management. It's a big, bold, and audacious endeavor, and if you have what it takes, you'll play a direct role in its development.
And if you’ve got what it takes, you’ll be directly involved in its development. The rest, as they say, will be history...
About the role:
As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.
In this position, you will:
- Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by
- Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
- Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
- Following internal processes to improve Customer's Health, Increase retention, Risk Mitigation
- Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
- Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
- Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
- Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
- Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams
Skills and Experience:
- 2+ years of experience in a startup environment
- Practical Knowledge of Construction or Engineering
- Experience working with complex, multi-divisional, multi-geographical customers
- Strong leadership, organizational & communication skills
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
As we are willing to consider a wide range of experience levels for this position—and are considering a rather wide-ranging spectrum of factors in our evaluation (including, but not limited to, specific skills, prior experience (both in the position and otherwise), location, fit, and aptitude, and are willing to hire based upon a broad mix of the foregoing)—the compensation range for this position is quite broad, and we in good faith believe it to be anywhere between $60,000 and $65,000; provided, however, that we may ultimately pay more or less than this range depending upon circumstances we did not reasonably foresee when making this posting.
We're fired up to learn more about you to see how you can help us on our mission!
We genuinely look forward to receiving your application after submitting your information a member from the Recruitment Team will reach out accordingly.
Skills Required
- 2+ years of experience in a startup environment
- Practical Knowledge of Construction or Engineering
- Experience working with complex, multi-divisional, multi-geographical customers
- Strong leadership, organizational & communication skills
- Ability to create structure in ambiguous situations
- Experience working with cross-functional teams
INGENIOUS.BUILD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about INGENIOUS.BUILD and has not been reviewed or approved by INGENIOUS.BUILD.
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Equity Value & Accessibility — Company equity, performance bonuses, and an employee stock purchase plan are part of the package, offering ownership opportunities alongside base pay. These elements signal potential long-term upside as part of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid sick days, and mentions of unlimited vacation are emphasized as part of the offering. These policies present ample flexibility for rest and personal needs.
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Flexible Benefits — A flexible work schedule and a remote work program are available, complemented by lifestyle perks like a pet-friendly office and occasional home-office support. This flexibility supports varied work arrangements across roles and locations.
INGENIOUS.BUILD Insights
What We Do
INGENIOUS.BUILD formerly known as IngeniousIO Our mission at INGENIOUS.BUILD is to eliminate internal and external fragmentation while creating a sustainable, collaborative community and furthering innovation possibilities. INGENIOUS.BUILD is an integrated cloud-based application, organized into three distinct modules. The modules are designed to manage daily operations within project financials, project management, and construction administration. Manage your development project and stay connected with all team members within the project in real-time, on one easy to use platform.
Why Work With Us
Streamline your Development and Construction projects with INGENIOUS’ cutting-edge project management software. One platform to collaborate with ALL project team members from start to completion.
