Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Customer Success Manager is responsible for driving long term customer success and adoption of the company's products and services with a defined set of customers and/or partners. This role serves as a primary point of contact representing the customer.
Salary: £30-35k + Incentive
What you will do
Drive retention and growth among assigned customers by performing targeted mass communication and utilising digital and non-digital techniques
Collaborate and consult with a high volume of customers to understand business objectives.
Act as the customer advocate by sharing established best practices with customers and routing inquiries and concerns to appropriate team members
Effectively identify and partner with resources across departments based on customer objectives to support customers' needs
Partner and support customer executive level stakeholders (C-Suite) with their renewal and expansion needs
Identify and monitor risk in customers not achieving their stated business objectives and assist in developing a risk mitigation plan
Assist as needed in client issues resolution and be accountable for client experience and satisfaction
What experience you need
Bachelor's degree or equivalent experience
Experience in customer advocacy role
Experience selling or delivery of IT Products/Services
Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Organizational, multi-tasking, and time management skills
Collaboration skills, applied successfully within team Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Self-motivated with the ability to complete projects in a timely manner
Able to thrive in a fast paced, deadline driven environment
Ability to establish rapport and gain the trust of others; effective at gaining consensus
Ability to handle sensitive information with discretion and tact
Able to summarize large quantities of information into actionable insight
Business and technology acumen
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-Leeds-6-WellingtonFunction:
Function - Sales and Account ManagementSchedule:
Full time
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
