Job Title: Customer Success Manager (German Speaking)
SailPoint is seeking a passionate, German-speaking Customer Success Manager (CSM) to join our growing team! You will be the trusted advisor for our customers, guiding them to achieve maximum value and security from our identity platform. If you excel at building strategic relationships and want to drive customer loyalty for an industry leader, this role is for you.
Our Customer Success team is at the heart of our customer's journey. We are responsible for ensuring they achieve their desired business outcomes and realize the full potential of their investment in SailPoint. This is not a quota-carrying sales role; your success is measured by our customers' success and retention.
Description:
As a Customer Success Manager, you will be the primary advocate for a portfolio of assigned clients, building and sustaining long-term, trusted relationships.
Develop and execute clear, time-bound engagement plans to ensure the successful delivery of our customers' identity security programs. You'll monitor account health, usage, and satisfaction to proactively address any risks or opportunities.
Act as a business consultant, providing expert coaching on how to leverage SailPoint's solutions. You'll develop deep insights into your clients' challenges and recommend best practices to solve complex identity and access management problems
Partner with delivery teams on project status and align on mutual success plans. You will provide strategic updates on your clients' performance to senior leadership and identify new opportunities to expand their use of SailPoint's products
Drive customer loyalty by ensuring they achieve verified outcomes with our platform. Your ultimate goal is to secure renewals and cultivate a strong base of SailPoint advocates within your accounts.
Requirements:
We are looking for a self-motivated and customer-centric professional with a passion for technology and relationship building.
Proven experience in a customer-facing role such as Customer Success, Consulting, or Account Management, preferably within a SaaS or enterprise software company
Strong ability to gather, analyze, and synthesize information to provide strategic insights and recommendations
Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences. You are skilled in setting expectations and mediating discussions
Highly organized and adept at managing priorities for multiple stakeholders in a dynamic environment
You build lasting relationships based on trust and take ownership of challenges
You have a strong work ethic and a creative, problem-solving mindset
Language: Fluency in both German and English is required
Experience with identity governance, security, or project management is a significant advantage
Travel:
This role requires an estimated 10% to 25% travel.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Skills Required
- Bachelor's degree or equivalent work experience
- Fluent written and spoken German
- Strong customer-facing skills (executive presence, writing skills, phone skills)
- Strong consulting skills and ability to produce strategic insights
- Ability to communicate technical details to a non-technical audience
- Highly organized and able to prioritize tasks
- Ability to build lasting relationships based on trust
- Self-motivated with a strong work ethic
SailPoint Compensation & Benefits Highlights
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage for employees and families, with added mental‑health support, disability, and life insurance. Options such as HDHP/HSA are referenced alongside broader wellness resources.
-
Leave & Time Off Breadth — Time off policies feature flexible/unlimited PTO, paid holidays, and dedicated volunteering time through company programs. These elements are consistently positioned as part of a flexible approach to taking time away from work.
-
Parental & Family Support — Parental leave is characterized as generous, and family medical leave is available. These programs complement broader flexibility and support for families.
SailPoint Insights
What We Do
At SailPoint, we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity, SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified, intelligent, and extensible platform delivers identity-first security, helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations, SailPoint secures the modern enterprise.
Why Work With Us
Together, we’re redefining identity’s place in the security ecosystem. We love taking on new challenges that seem daunting to others. We hold ourselves to the highest standards and deliver upon our promises to our customers. We bring out the best in each other, and we’re having a lot of fun doing it.
Gallery
SailPoint Teams
SailPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
