We are looking for a skilled professional who will ensure their customer’s success with eMaint’s computerised maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand eMaint’s business and product offering with customers.
The eMaint work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team, along with all other department leaders, is key to the success of the role.
Job Responsibilities
- Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
- Maintain high customer satisfaction ratings, per company standards
- Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
- In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
- Recommend appropriate service and pricing structure and generate proposals and contracts
- Developing success plans for customers that outline their critical success and growth factors
- Works successfully with all levels of the organization internally and partners externally
- Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
- Lead Executive Business Reviews for top accounts
- Facilitate on-site client engagements on an as needed basis
Required Skills & Experience:
- B.A. or B.S. degree preferred or equivalent experience
- 2+ years of related experience
- Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle
The Team:
Our team of Customer Success Managers is very dynamic and international. We pride ourselves on having an open, honest and fun environment where everyone can grow, collaborate and make an impact. We openly share best practices, problem-solve together and celebrate collective success.
Why you should join Fluke and eMaint:
- Unique opportunity to work in a competitive sales environment
- Grow within the department as well as others! eMaint pushes you to develop into what you want to develop personally and professionally
- Opportunity to travel to visit clients and channels – getting hands on in the sales process
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the Team
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
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