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Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
***This role is a remote role open to candidates currently residing in Poland***
We are seeking a Customer Data and Process Analyst to support the success and renewal of a large portfolio of small-to-mid-size customers (“long tail”) within our SaaS platform.
This role is designed for high efficiency, operational excellence, and fast impact through data-driven prioritization, structured workflows, and standardized processes, rather than high-touch account management. While the main focus of this role will be long tail customers, there will be a significant element of maintaining high-quality customer data and operational accuracy across the broader portfolio.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Customer Portfolio Operations (Scaled)
Manage a high-volume portfolio of long-tail customers across DACH and Europe
Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community)
Prioritize actions using health scores, usage data, and system-driven signals
- Serve as the primary point of contact for transactional, lower-touch customer interactions
- Renewal & Retention
Support structured renewal processes for long-tail accounts
Identify churn risks early using data signals and usage trends, and execute predefined mitigation actions
Collaborate with Sales and Account Management on commercial actions when needed
- Customer Education & Enablement
Design and support scalable training formats (group sessions, tutorials, playbooks)
Maintain and improve self-service and knowledge resources
Enable customers to independently operate the platform
- Data-Driven Customer Management
Analyze product usage, engagement signals, and support trends to identify patterns
Monitor dashboards and customer data to flag risks, gaps, or opportunities at scale
Contribute insights to improve health scoring, segmentation, and reporting
- Commercial & Operation Hygiene on wider portfolio
Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems
Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements
- Execute data validation and cleanup tasks within structured workflows
Maintain high data quality standards in Salesforce, including:
Account and opportunity hygiene
Correct product, SKU, and entitlement mapping
Accurate renewal dates, ACV, and contract term
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 1–2 years of experience in data analysis, operations, SaaS support, or customer-facing roles
- Excellent language skills in English and German (C1)
- Comfortable working in a high-volume, process-driven environment with repetitive workflows
- Experience using tools such as Salesforce, Churn Zero, Excel/Google Sheets, or similar systems
- Demonstrated ability to work in structured, process-driven environments
- Strong written communication skills for digital customer interactions
- Highly organized and self-managed in a remote environment
- Strong analytical mindset with comfort interpreting dashboards, usage metrics, and data trends
- Demonstrated ability to learn new tools and systems quickly (highly coachable)
- High attention to detail and data accuracy
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
Skills Required
- Experience in Customer Success, Account Management, Technical Support, or similar SaaS roles
- Excellent language skills in English and either German or Polish (C1)
- Experience in using tools like Salesforce and ChurnZero
- Demonstrated ability to work in structured, process-driven environments
Syndigo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syndigo and has not been reviewed or approved by Syndigo.
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Leave & Time Off Breadth — Time off options include generous PTO alongside parental/adoption, grandparent, and bereavement leave, plus paid volunteer time and Summer Fridays. Feedback suggests these policies are viewed as a strength that supports work–life balance.
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Healthcare Strength — Healthcare offerings include two Blue Cross Blue Shield medical plans (PPO and HDHP with HSA contribution), dental, vision via EyeMed, mental-health/EAP support, and life and disability coverage. Company materials and third‑party listings depict a comprehensive, modern health suite.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks include weekly meeting‑free quiet hours, a hybrid work rhythm, wellness programs, tuition reimbursement, recognition programs, and charitable gift matching. Feedback suggests these extras round out the package and are appreciated alongside core benefits.
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What We Do
Syndigo is the industry’s only trusted single-source provider of consumer product information and content from supply chain to end customer utilization, offering a powerful end-to-end product content experience across multiple industries. Syndigo is raising the standard of what great product experiences can be.
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