Associate Customer Success Manager Associate Customer Success Manager (German Speaker, Poland-based)
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
About the role:
We are looking for early-in-career talent with a foundational knowledge of Customer Success and a desire to progress within Okta. You are adept at handling a portfolio of smaller ARR customers in a programmatic way, guiding them to business results. These accounts are typically uniform in their product use. You are a continuous learner, building product knowledge to be a trusted advisor.
This role will cover in the German Market and will require fluency in the German Language
What you’ll be doing:
- As an Associate CSM, you will apply your developing skills to manage a portfolio of accounts:
- You will apply your diagnostic skills to understand standard customer use cases. You will build your own network of support and demonstrate "Customer First" thinking by responding to queries in a timely and professional manner.
- You will apply your foundational product knowledge independently to manage your portfolio. You will confidently prescribe solutions by consistently applying established best practices and playbooks to ensure customers derive value. You will not shy away from difficult conversations and will display transparency and honesty.
- You will use your project management skills to plan and execute programmatic engagement strategies. This involves effectively managing your time, prioritizing tasks across multiple accounts, and executing standard customer success cycles like health checks. You will independently identify root causes for standard problems and guide customers through resolution.
- You will directly impact customer satisfaction and retention by ensuring value realization. You will influence growth by proactively monitoring account health, identifying standard opportunities for increased product adoption, and articulating Okta's value proposition.
You would be ideal for this role if you have:
- Experience: Typically requires 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Fluency in German
- Experience in customer success or a related role, working with customers on a technical solution.
- A customer-centric and proactive team player attitude, focused on driving adoption.
- A "can-do" attitude and a positive approach to challenging situations.
- The ability to operate in a fast-paced environment and manage multiple customers.
- A growth mindset, the ability to take on feedback, and alignment with Okta core values.
- Strong oral, written, and presentation skills.
- Ability to organize, prioritize, complete activities and meet deadlines.
- Technical Expectations: Achieve Okta Professional and Okta Admin certification.
- Flexibility to occasionally attend global meetings, training, and kick-offs.
- Travel up to 15%.
- Flexibility to occasionally attend global meetings, training, kick offs and off sites
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Below is the annual On Target Compensation (OTE) range for candidates located in Poland. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/pol.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
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What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
