Customer Success Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. 

We are looking for a proactive Customer Success Manager in Canada to join our team, partner closely with mid-market customers as a trusted advisor, and play a key role in driving customer satisfaction, retention, and revenue growth.

*RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED*

• Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.
• Must be based in Canada or Mexico
• Background in STR/ hospitality industry.
• Fluency in English
• Proven track record of meeting and exceeding sales targets and customer satisfaction metrics.
• Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.