Customer Success Manager

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

• Be the primary post-sales owner and technical interface between the customer and internal departments by developing deep relationships with customers, sponsors, and key stakeholders, increasing adoption, ensuring retention, and driving long-term success.
• Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services by aligning solutions to customer business priorities and success goals.
• Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates”.
• Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer focused on priority business use cases within managed accounts.
• Partnering with Sales Leaders to provide account-level insights on customer health, risk, and growth opportunities.
• Focusing on adoption and retention strategies across the account portfolio, identifying new business opportunities.

• Create success plans for a portfolio of accounts and proactively work with customers to establish and achieve critical goals throughout the customer lifecycle.
• Orchestrate targeted enablement sessions to provide hands-on training of Alteryx products in support of agreed adoption goals and key use cases.
• Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.

• 2+ years of work experience with data and analytics used specifically for strategic business decisions
• Experience in Alteryx or similar analytics platform
• Proven customer-facing experience, including managing a portfolio of customers and stakeholders.
• Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
• Exceptional analytical and problem-solving skills including ability to figure out how things should work.
• A creative self-starter who will find new and creative ways to bring value to customers
• A strong entrepreneurial spirit and a passion for excellence
• Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers journey
• Ability to make data and analytics approachable and engaging to drive adoption and measurable customer outcomes in a virtual environment
• A listener who is empathetic, customer-oriented, and attentive to their needs

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.