What You’ll Do
- Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
- Manage a portfolio of 25+ SMB accounts - balancing high-touch engagement with scalable processes.
- Collaborate with Technical Account Managers to drive adoption, usage, and successful deployment.
- We value face-to-face teamwork - be ready for on-site customer meetings.
- Identify upsell and cross-sell opportunities through consultative engagement.
- Conduct account reviews and present recommendations that drive customer value and growth.
- Serve as an internal advocate for customers - influencing product, support, and engineering priorities.
- Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
- Oversee client contracts, renewals, and upsells.
- Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.
What You Bring
- 3+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS or data/tech companies.
- Fluent in Czech and English, with excellent communication and presentation skills.
- Strong technical aptitude - experience with data platforms, ETL/ELT, APIs, or analytics tools a plus.
- Proven ability to manage multiple stakeholders, align business and technical needs, and deliver measurable outcomes.
- Demonstrated project management skills - able to orchestrate resources, timelines, and client goals.
- Strategic thinker with strong commercial acumen and a focus on driving mutual value.
- Highly organized, proactive, and accountable - with a passion for continuous learning and process improvement.
- Based in Prague able to work in hybrid set up.
You can look forward to the following benefits
- Competitive compensation.
- Generous paid vacation time. And we mean generous.
- Cool new offices in the heart of Holesovice in Prague. You need to be 2-3 times a week in the office.
- No set office hours and flexibility.
Keboola’s Core Values
- Care, love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team
Top Skills
What We Do
Keboola is a cloud-based data platform that helps clients combine, enhance and publish crucial information for their internal analytics projects and data products in a quick and easy fashion.
Operating and servicing clients for 8 years, we help a wide array of businesses from financial, travel, hospitality, retail and gaming industries, we help them significantly reduce or eliminate:
• Time spent on repetitive maintenance tasks
• Adoption time and learning curves needed for outdated systems
• Drawn-out menial responsibilities which detract from efficiency
Building on knowledge of programming that is available in the market such as SQL, R, Python etc…., we allow clients achieve unparalleled time to value ratio with all Keboola Connection implementations. Majority of our customers are completely self-serving from the inception of their project.
We partner with professional services companies to build the right solutions for our clients. Our Developer partners build apps that seamlessly integrate their services and algorithms into our structure, making functions like predictive analytics and machine learning instantly available to our customers with no integration work required. We cast technology alliances with platforms that help our clients consume the data and insights in the ways most suitable for their particular use cases.
Let us show you how to #DoMoreWithData.