Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
Customer Success is central to how we build, grow, and deliver value at Attio.
This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.
What you'll doDesign and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
Balance proactive one-to-many customer programs with targeted customer engagements.
Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.
Use customer data and product insights to identify customer health, risks, and opportunities.
Design automations and workflows that improve the customer experience and help Customer Success scale.
Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.
5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.
Proven success building scalable customer success programs while developing strong customer relationships.
A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.
Experience working at an early- or growth-stage startup.
A builder mindset with a desire to create repeatable solutions and help Customer Success scale.
30-minute introductory phone call with a member of our Talent team
30-minute interview with our hiring manager
Case study interview
Panel interviews with relevant stakeholders
30-minute closing conversation with a member of our Executive Leadership Team
Offer stage
Skills Required
- 5+ years of relevant professional experience
- 3+ years in a Customer Success or Account Management role
- Experience coaching customers on complex software products
- Strong customer relationship skills
- Experience at early or growth-stage startups
Attio Compensation & Benefits Highlights
-
Fair & Transparent Compensation — Job postings frequently include explicit salary and OTE ranges across roles and locations, aligning expectations up front. Pay levels are presented as competitive for venture‑backed markets like London, New York, and San Francisco.
-
Equity Value & Accessibility — Many roles explicitly state "Offers Equity," making ownership a standard part of total compensation. Equity is highlighted as a meaningful component for early‑stage upside across multiple postings.
-
Leave & Time Off Breadth — Public materials repeatedly describe 25 days of holiday in addition to local public holidays. This signals above‑baseline time off for a startup context.
Attio Insights
What We Do
Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.
Why Work With Us
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
Gallery
.jpg)
Attio Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
