What you'll do:
- Assist with strategic planning to deepen existing customer relationships
- Coordinate process improvements across product, engineering, operations, and sales
- Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
- Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
- Meet with customers to understand their biggest goals and pain points, and develop relationships with internal and external stakeholders
- Help manage upsell processes and procedures
- Assist with Narmi’s monthly release process and manage communication with customers
- Troubleshoot customer issues and ensure speedy resolution
- Work with internal partners to translate customer feedback into specific product requirements and enhancements
What you'll bring:
- 5+ years of experience in client management, customer success, or project management
- Experience navigating a large ecosystem of partners and complex technologies
- Skilled at managing relationships with executive-level stakeholders while maintaining a strong focus on delivering results for Narmi’s customers
- Experienced at analyzing, compiling, and presenting data insights to key executive level stakeholders
- Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
- Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
- Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
- Experience working in a high growth environment and dealing with ambiguity
- Experienced in providing mentorship to team members, with a strong ability to train and develop peers
- Ability to prioritize tasks to ensure customers’ objectives are met
- Experience working with financial institutions in a digital capacity is desirable
- A proactive, roll-up-your sleeves approach to accomplishing tasks
- An extremely high level of honesty, empathy and integrity
Top Skills
What the Team is Saying
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
