Customer Success Manager

Posted 4 Days Ago
Be an Early Applicant
São Paulo
Hybrid
3-5 Years Experience
Productivity • Software
monday.com makes work click
The Role
The Customer Success Manager builds relationships with clients to understand their needs and ensure successful use of monday.com. Responsibilities include managing onboarding, leading webinars and presentations, developing communication strategies, and representing the voice of the customer to influence product development.
Summary Generated by Built In

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.


About The Role:

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills in English and Portuguese 
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt in a fast paced environment
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

Please note that this is a hybrid position. You will be required to work from our office in Sao Paolo for 3 days a week, and can work from home 2 days a week!

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

What the Team is Saying

Matthew Burns
Nate
Ruchita
Dipro
Nate
Kyle
The Company
HQ: New York, NY
1,500 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

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monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
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