About the role and team
Uber Direct helps restaurant brands across Australia and New Zealand fulfil orders placed on their own channels through Uber's delivery network. As a Customer Success Manager, you will own a portfolio of restaurant accounts, serving as their key day-to-day contact and partner.
You will oversee operational health and portfolio growth by driving launches, performance reviews, product adoption, and issue resolution. Working alongside Account Executives and other key stakeholders, you will translate merchant data into actionable plans, shape commercial proposals from an operational perspective, and ensure execution delivers value for both partners and Uber.
What you’ll do
- Partner relationship management: Build long-term relationships with restaurant decision-makers across Australia and New Zealand, maintaining active account plans and leading business reviews with local and global stakeholders.
- Launch and integration management: Lead merchant onboarding and store rollouts by coordinating technical readiness, testing, and operational enablement with product and engineering teams.
- Performance and insights: Monitor key delivery and financial metrics using merchant dashboards, pinpointing performance gaps to deliver clear, actionable recommendations to partners and leadership.
- Growth and account planning: Collaborate with merchants to increase direct delivery volume, co-creating joint growth plans and supporting account executives during contract discussions.
- Cross-functional execution: Coordinate issue resolution across regional and global functions, surfacing recurring product or process gaps to drive ongoing improvements.
Basic qualifications
- 5+ years in B2B operations, customer success, account management, or retail/food management.
- Bachelor’s degree in Business, Finance, Economics, or equivalent practical experience.
- Comfortable working with operational and commercial metrics to drive decisions and deliver measurable outcomes.
- Track record of optimising end-to-end customer journeys to improve delivery reliability and merchant experience.
- Ability to discuss APIs, system integrations, and implementation dependencies with technical teams.
- Strong cross-functional influencer, adept at collaborating with local and global teams without direct authority.
Preferred qualifications
- Experience managing enterprise/multi-site restaurant, retail, or e-commerce partnerships across ANZ.
- Background in last-mile logistics, on-demand delivery, marketplaces, or restaurant tech.
- Hands-on data querying skills to support analysis and decision-making.
- Strong presentation skills with experience leading business reviews and presenting to senior executives.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of experience in B2B operations, customer success, account management, or retail/food management
- Bachelor's degree in Business, Finance, Economics, or equivalent practical experience
- Ability to use operational and commercial metrics to drive decisions and measurable outcomes
- Track record of optimizing end-to-end customer journeys to improve delivery reliability and merchant experience
- Ability to discuss APIs, system integrations, and implementation dependencies with technical teams
- Strong cross-functional influencing and collaboration skills without direct authority
- Experience managing enterprise or multi-site restaurant, retail, or e-commerce partnerships across Australia and New Zealand
- Background in last-mile logistics, on-demand delivery, marketplaces, or restaurant technology
- Hands-on data querying skills
- Strong presentation skills and experience leading business reviews and presenting to senior executives
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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