LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney)
Help shape the future of digital identity
At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.
We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.
This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.
What you'll be doing
- Own customer relationships following go-live and become the primary point of contact for ongoing success
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
- Build strong relationships with operational, technical, commercial, and executive stakeholders
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
- Monitor customer health, identify risks early, and proactively address challenges
- Support renewals by demonstrating value, outcomes, and business impact
- Identify growth opportunities and partner with Sales on expansion initiatives
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
- Coordinate issue resolution and maintain clear customer communication during incidents
- Capture customer feedback, market insights, and success stories to help shape future product development
About you
You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.
You'll bring:
- 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment
- Experience managing customer or account portfolios and driving retention outcomes
- Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives
- A strong understanding of customer onboarding, enablement, and adoption best practices
- Experience delivering customer workshops, training sessions, or product demonstrations
- Strong problem-solving and escalation management capabilities
- Excellent communication, presentation, and relationship-building skills
- The ability to analyse customer data and translate insights into action
- A proactive and highly organised approach with strong attention to detail
Why join us?
- Join an industry leader in identity verification and fraud prevention technology
- Work with innovative AI-powered solutions used by organisations globally
- Partner with some of Australia's leading brands and technology teams
- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions
- Access career development opportunities across a global organisation
- Flexible working arrangements and a collaborative, supportive culture
About LexisNexis Risk Solutions
LexisNexis Risk Solutions helps organisations make better decisions through advanced analytics, data, and technology. IDVerse is its award-winning digital identity verification platform, helping businesses verify customers securely while reducing fraud and friction in the customer journey.
If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.
For more information visit: https://risk.lexisnexis.com/products/idverse
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- 5+ years of experience in Customer Success, Account Management, Client Services, or a similar SaaS environment
- Experience managing customer or account portfolios and driving retention outcomes
- Strong stakeholder management skills, including engagement with end users and senior executives
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives
- Strong understanding of customer onboarding, enablement, and adoption best practices
- Experience delivering customer workshops, training sessions, or product demonstrations
- Strong problem-solving and escalation management capabilities
- Excellent communication, presentation, and relationship-building skills
- Ability to analyse customer data and translate insights into action
- Proactive and highly organised approach with strong attention to detail
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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