- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
Bloomreach is seeking a Customer Success Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.
Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.
A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.
Responsibilities
- Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
- Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
- Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
- Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
- Own the customer satisfaction and value demonstration in strategic accounts
The ideal candidate
- 2+ years of professional experience, including technical and/or business consulting
- Analytical and comfortable identifying stories within raw data
- Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
- Strong presentation and communication skills, with creative and out-of-the-box thinking
- Hands-on SaaS experience is a plus
- Management experience is a plus
- Experience with SEO, Site Search, and Merchandising tools are a plus
- E-commerce experience is a plus
- B2B Experience is a plus
- BA/BS degree
What we offer
By joining our team, you'll enjoy:
- A challenging position with lots of growth potential: feel empowered and gain the support you need for personal and professional development.
- A Work from Anywhere philosophy: Work with a team of fiercely intelligent, international coworkers in our office in the heart of London or work from anywhere! The choice is yours.
- A flat, non-hierarchical structure and open(-source) mentality.
- A commitment to excellence and the fierce loyalty with which we value our team members.
#LI-HO1
#LI-HO1
- A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
- We believe in flexible working hours to accommodate your working style.
- We work virtual-first with several Bloomreach Hubs available across three continents.
- We organize company events to experience the global spirit of the company and get excited about what's ahead.
- We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
- We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
- Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
- Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
- Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
- The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
- Subscription to Calm - sleep and meditation app.*
- We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
- Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
- Everyone gets to participate in the company's success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000!
- We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Skills Required
- 2+ years of professional experience, including technical and/or business consulting
- Analytical ability and comfort identifying stories within raw data
- Strong presentation and communication skills
- Creative and out-of-the-box thinking
- Flexibility and willingness to work in a fast-moving startup environment
- Bachelor of Arts or Bachelor of Science degree
- Hands-on SaaS experience
- Management experience
- Experience with SEO, site search, and merchandising tools
- E-commerce experience
- B2B experience
Bloomreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bloomreach and has not been reviewed or approved by Bloomreach.
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Fair & Transparent Compensation — Pay is considered competitive versus peers and aligned with tech‑market norms for comparable roles and levels. Many roles cite compensation that feels fair and market‑appropriate.
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Strong & Reliable Incentives — Company‑wide performance bonuses follow a semi‑annual cadence, and go‑to‑market roles feature structured base/OTE plans. This predictable incentive design meaningfully augments base pay.
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Leave & Time Off Breadth — Quarterly company‑wide DisConnect Days, generous PTO practices, and paid volunteer time expand time off beyond standard holidays. These scheduled shutdowns are designed to enable genuine unplugging in a remote‑first setup.
Bloomreach Insights
What We Do
Bloomreach is the leader in Commerce Experience™ Our Bloomreach Experience Platform (brX) competes in three core categories: Engagement (CDP and marketing automation), Content (headless content and experience management), and Discovery (e-commerce search, merchandising, recommendations, and SEO). We connect both customer data and product data to personalize all customer touch-points, leveraging our patented AI to recommend, predict, and segment. This empowers the marketer to create individual experiences, increase revenue, strengthen customer loyalty, and improve efficiency. With a global footprint, Bloomreach powers over 25% of all e-commerce experiences across the US and UK, and supports 300+ global enterprises including Neiman Marcus, CapitalOne, Staples, NHS Digital, Bosch, Puma, and Marks & Spencer.
