Jobs at Bloomreach

Supports Revenue Operations and EMEA Sales through data analysis, performance tracking, dashboard and report development, recurring insights, process improvement, and project execution. Works across CRM and other data sources to identify inconsistencies, improve operational processes, and enable data-driven decisions for Sales, Marketing, Customer Success, and Finance stakeholders.

Manage partner-led SaaS implementations from solution design through go-live and managed services. Govern scope, timelines, risks, dependencies, reporting, and delivery quality while holding partners accountable. Enable system integrator partners on Bloomreach processes and best practices, develop partner capabilities, and identify managed-services opportunities. Collaborate with customers and internal teams across Customer Success, Sales, Solutions Consulting, Product, Marketing, and Professional Services. Use delivery data to improve forecasting, partner performance, adoption, and customer outcomes.

Owns incident and problem management for Bloomreach’s Loomi products. Leads live incident war rooms, drives restoration, manages customer and executive communications, conducts post-incident reviews, and establishes problem management practices including root cause analysis and known error tracking. The role also standardizes processes across teams, monitors operational metrics, provides training, develops product expertise, and participates in a 24/7 on-call rotation.

Own end-to-end incident management for Loomi’s Marketing and Search products, leading live incidents, war rooms, communications, post-incident reviews, and corrective actions. Establish Problem Management from the ground up, including root cause analysis and a known error database. Standardize processes across Engineering, Customer Success, and Product, track operational metrics, build product expertise, and coach future incident managers. Participate in a required 24/7 on-call rotation.

Lead the technical roadmap, architecture, development, evaluation, and productionization of machine learning and AI solutions for search relevance. Build models using queries, product catalogs, and behavioral data; integrate scalable ML components into cloud systems; analyze search quality; mentor engineers; and influence cross-functional engineering and product decisions.

Generates new business leads, converts marketing-qualified leads to sales-qualified leads, cold calls prospects, identifies customer needs, conducts product demonstrations, meets sales targets, researches ideal customer profiles, follows up on inquiries, collaborates cross-functionally, and attends industry events to generate opportunities.

Support product security across Bloomreach’s platform by implementing SSDLC practices, reviewing application and infrastructure designs, conducting threat modeling and web application penetration testing, and managing vulnerabilities through validation, prioritization, remediation, and retesting. Collaborate with Engineering, DevOps, Compliance, and Security teams while providing security guidance, documenting findings, and developing expertise in AI and LLM-related security risks.

Leads technical strategy for strategic enterprise sales, advising CIOs, CTOs, and enterprise architects on data, AI, MarTech, commerce, cloud, and personalization architectures. Maps customer technology environments, designs integrations, facilitates architecture workshops, supports RFPs and technical evaluations, connects technical decisions to business outcomes, and partners with sales, product, engineering, and customer success teams.

Principal Solutions Architect supporting strategic enterprise sales by translating business objectives into data, AI, MarTech, commerce, and cloud architectures. The role advises senior technology leaders, leads architecture discussions, workshops, RFPs, technical evaluations, and executive presentations, and connects technical decisions to commercial outcomes. It also partners with Sales, Product, Engineering, and Customer Success, mentors customer-facing teams, develops technology-partner relationships, and provides market and customer insights.

Drives Bloomreach’s U.S.-focused media relations and executive PR strategy. Responsibilities include pitching stories, managing press inquiries, preparing executives, writing press releases and bylines, building reporter relationships, managing awards submissions, coordinating PR agencies, supporting internal communications, and analyzing media coverage. The role requires strong writing, strategic judgment, executive presence, and the ability to translate complex AI and technology topics into compelling business narratives.

Lead new-business sales across ASEAN, owning complex B2B SaaS deal cycles from prospecting and qualification through negotiation and close. Develop territory strategies, build executive relationships, maintain pipeline coverage, conduct needs analyses and presentations, manage CRM forecasting, and collaborate with internal teams and partners. The role requires consistently exceeding revenue targets, navigating multi-stakeholder deals, mentoring colleagues, and providing market and customer insights.

Lead end-to-end new-business sales across the UK, targeting enterprise prospects and managing complex, multi-stakeholder deal cycles. Responsibilities include prospecting, qualification, executive engagement, business analysis, demonstrations, proposals, negotiation, closing, forecasting, CRM management, and handoff to Account Management. The role requires collaboration with SDRs, solutions consultants, marketing, partners, product, and customer success teams while maintaining pipeline coverage and delivering revenue growth.

Leads accounting, financial reporting, statutory compliance, audits, tax coordination, controls, cash management, and treasury for Bloomreach’s Dutch entities. Ensures compliance with US GAAP and Dutch GAAP, manages close activities, reconciliations, consolidations, regulatory reporting, and banking relationships. Partners with global finance, auditors, tax advisors, and international accounting teams while improving processes through automation and AI.

Leads accounting, financial reporting, statutory compliance, audits, tax coordination, controls, cash management, and treasury for Bloomreach’s Dutch entities. The role owns monthly, quarterly, and annual close activities, reconciliations, GAAP compliance, regulatory reporting, audit cycles, tax compliance, cash-flow forecasting, banking relationships, and process improvement through automation and AI. It partners with global finance, controllership, tax, audit, and regional accounting teams in a multinational environment.

Monitor and investigate security events across cloud, applications, infrastructure, and endpoints. Manage SIEM, SOAR, EDR, CSPM, and vulnerability-management activities; improve detections, alerts, playbooks, and automation; coordinate incident response; gather evidence for audits; and collaborate with technical, legal, privacy, and compliance teams. The role requires rotating 24/7 shifts, incident coordination, documentation, stakeholder communication, and continuous security-process improvement.

Owns or co-owns the architecture and definition of a product, partnering with product, UX, engineering, and leadership. Shapes product strategy, challenges PRDs, leads technical discovery, architects AI capabilities, manages scalability and reliability tradeoffs, maintains the technical runway, and drives cross-product architecture alignment. The role includes 20–30% hands-on coding or prototyping and has director-level scope without direct reports.

Owns or co-owns the architecture of a product while helping define its purpose, users, and capabilities. Partners with product managers, UX, engineering, and leadership to shape initiatives, challenge requirements, manage technical tradeoffs, and maintain architectural readiness. Designs reliable, secure, scalable, and cost-effective AI-led capabilities using knowledge graphs and LLM architectures. Drives cross-product alignment and remains hands-on through coding and prototyping for 20–30% of the role.

Lead accounting operations across seven jurisdictions and ten legal entities in the EMEA region. Manage and develop accountants, ensure US GAAP and local statutory compliance, oversee external audits, standardize processes and controls, and champion AI and automation. Partner with FP&A, Tax, Legal, and HR on close, reporting, and compliance while managing relationships with auditors, advisors, and statutory authorities.

Manage strategic customer relationships and guide clients through digital experience transformation using the Bloomreach platform. Advise leadership and delivery teams, demonstrate business value, develop digital experience roadmaps, promote innovative solutions, and own customer satisfaction. Collaborate with Account Management, Product, Technical Services, Business Services, and Support while sharing customer feedback internally.

Own and grow a portfolio of agency and Shopify system integrator partners across Southern Europe. Generate partner-sourced pipeline and influenced revenue, support joint sales cycles and post-implementation activities, create partner business and enablement plans, and develop revenue-driving marketing initiatives. The role requires cross-functional collaboration with Sales, Marketing, Customer Success, Delivery, and Account Management, as well as recruiting and activating new partners. Travel to conferences and partner events is expected.