Jobs at Bloomreach

Lead development and launch of AI-native capabilities for conversational shopping. Collaborate with engineering, design, data, and customer teams to prototype, iterate, and scale Generative AI/LLM features, measure impact, ensure ethical implementation, and communicate outcomes to leadership and customers.

Lead development of AI-native features for Clarity from ideation through launch. Collaborate with engineers, designers, data, and customer teams to prototype and iterate on LLM- and generative-AI-powered conversational shopping capabilities, drive product-led growth, monitor usage and impact, ensure ethical implementation, and communicate outcomes to stakeholders.

Lead development and launch of AI-native capabilities for Clarity, focusing on GenAI and LLM-driven features. Collaborate with engineers, designers, data, and customer success to prototype, iterate, and drive adoption. Engage customers for feedback, monitor product usage and business impact, ensure ethical AI implementation, and communicate progress to leadership.

Develop and operate high-volume, reliable data pipelines processing real-time tracking, imports, and exports. Build ETL workflows using Python, Go, cloud data services, streaming technologies, and distributed processing frameworks. Improve throughput, monitoring, autoscaling, and production reliability across Google Cloud Platform and Kubernetes. Participate in code reviews, incident mitigation, complex projects, and an eventual on-call rotation.

Develop and operate high-volume data pipelines processing real-time tracking, imports, transformations, and exports. Build reliable ETL systems using Python, Go, cloud data services, Kubernetes, and distributed processing technologies. Improve throughput, monitoring, autoscaling, and production reliability; support services handling tens of thousands of requests per second; review peer code; collaborate on complex projects; and eventually participate in on-call rotation.

Generates and qualifies new business leads across the Nordics, converts marketing-qualified leads, conducts outbound prospecting and cold calls, identifies customer needs, demonstrates products, schedules client meetings, meets sales KPIs, researches target accounts, collaborates cross-functionally, and attends industry events.

Generate new business leads, qualify marketing leads, cold call prospects, identify customer needs, conduct product demonstrations, and meet sales targets. Research ideal customer profiles, follow up on inquiries, attend industry events, and collaborate with internal teams to develop opportunities. The role requires CRM proficiency, strong organization, sales motivation, relationship-building ability, and a creative approach to outbound prospecting.

Own a portfolio of B2B SaaS growth customers across the UK, driving adoption, retention, satisfaction, and measurable outcomes. Advise customers on data quality, integrations, tracking, platform usage, AI-powered personalization, analytics, and marketing use cases. Monitor health and usage signals, triage technical issues, facilitate workshops and scalable customer programs, collaborate with Account Management and specialists, and share customer feedback with Product.

Own the full new-business sales cycle across MENA, from prospecting and qualification through negotiation and close. Develop territory strategies, build executive relationships, manage complex multi-stakeholder deals, maintain pipeline and CRM accuracy, conduct needs analyses and demonstrations, respond to RFPs, and collaborate with SDRs, solutions consultants, partners, marketing, product, and customer success teams to win strategic enterprise accounts.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Design and maintain security across AWS, Linux, Docker, Kubernetes, corporate infrastructure, and identity platforms. Administer Splunk integrations, manage vulnerabilities and CVEs, drive patching and remediation, implement policy-as-code and CI/CD guardrails, define security architecture standards, and support SOC incident response. The role also mentors junior engineers and prioritizes security initiatives based on risk and business impact.

Design and harden AWS, Linux, container, Kubernetes, and corporate infrastructure security. Administer Splunk integrations, manage vulnerabilities and CVEs, implement IaC security guardrails, define telemetry standards, support incident response, establish security architecture, and mentor junior engineers while partnering with Engineering, DevOps, IT, and the SOC.

Supports Revenue Operations and EMEA Sales through data analysis, performance tracking, dashboard and report development, recurring insights, process improvement, and project execution. Works across CRM and other data sources to identify inconsistencies, improve operational processes, and enable data-driven decisions for Sales, Marketing, Customer Success, and Finance stakeholders.

Manage partner-led SaaS implementations from solution design through go-live and managed services. Govern scope, timelines, risks, dependencies, reporting, and delivery quality while holding partners accountable. Enable system integrator partners on Bloomreach processes and best practices, develop partner capabilities, and identify managed-services opportunities. Collaborate with customers and internal teams across Customer Success, Sales, Solutions Consulting, Product, Marketing, and Professional Services. Use delivery data to improve forecasting, partner performance, adoption, and customer outcomes.

Owns incident and problem management for Bloomreach’s Loomi products. Leads live incident war rooms, drives restoration, manages customer and executive communications, conducts post-incident reviews, and establishes problem management practices including root cause analysis and known error tracking. The role also standardizes processes across teams, monitors operational metrics, provides training, develops product expertise, and participates in a 24/7 on-call rotation.

Own end-to-end incident management for Loomi’s Marketing and Search products, leading live incidents, war rooms, communications, post-incident reviews, and corrective actions. Establish Problem Management from the ground up, including root cause analysis and a known error database. Standardize processes across Engineering, Customer Success, and Product, track operational metrics, build product expertise, and coach future incident managers. Participate in a required 24/7 on-call rotation.

Lead the technical roadmap, architecture, development, evaluation, and productionization of machine learning and AI solutions for search relevance. Build models using queries, product catalogs, and behavioral data; integrate scalable ML components into cloud systems; analyze search quality; mentor engineers; and influence cross-functional engineering and product decisions.

Support product security across Bloomreach’s platform by implementing SSDLC practices, reviewing application and infrastructure designs, conducting threat modeling and web application penetration testing, and managing vulnerabilities through validation, prioritization, remediation, and retesting. Collaborate with Engineering, DevOps, Compliance, and Security teams while providing security guidance, documenting findings, and developing expertise in AI and LLM-related security risks.

Leads technical strategy for strategic enterprise sales, advising CIOs, CTOs, and enterprise architects on data, AI, MarTech, commerce, cloud, and personalization architectures. Maps customer technology environments, designs integrations, facilitates architecture workshops, supports RFPs and technical evaluations, connects technical decisions to business outcomes, and partners with sales, product, engineering, and customer success teams.

Principal Solutions Architect supporting strategic enterprise sales by translating business objectives into data, AI, MarTech, commerce, and cloud architectures. The role advises senior technology leaders, leads architecture discussions, workshops, RFPs, technical evaluations, and executive presentations, and connects technical decisions to commercial outcomes. It also partners with Sales, Product, Engineering, and Customer Success, mentors customer-facing teams, develops technology-partner relationships, and provides market and customer insights.