As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Customer Success Manager
Locations: Missouri, Remote
About the Team:
SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to creatively solve client’s challenges? Are you organized, analytical and quick to understand complex issues? If this sounds like you, please apply!
Overview:
The Customer Success Manager is responsible for nurturing our customers’ engagement with the ultimate focus on customer retention and growth.
Day to Day:
- Build long term relationships with customers
- Ensure timely renewals, participate in legal negotiations.
- Serve as customers’ trusted advisor and partner with sales, professional services, legal, finance, engineering, and other teams to advocate solutions.
- Develop and own customer success strategies, account plans, and best practices.
- Become proficient in our product and be able to perform setup tasks for customers.
- With a focus on growth and expansion, own the renewal process of key enterprise accounts.
- Primary point of contact for customer support.
- Run and provide performance reports to key clients on a quarterly and annual basis.
- Coordinate and manage customer escalations. Keep customer executives and business appraised of progress; make sure of timely progress towards resolution; report and escalate issues internally.
- Be the customer's advocate and represent customers' needs and perspective internally to ensure continued product utilization and expansion
Minimum Qualifications:
We’re looking for a standout CSM with the following skills
- College Degree or equivalent experience.
- 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience.
- Previous experience in a technology company, ideally SaaS.
- Ability to generate reports, analyze and present data to customers.
- Computer-savvy, including Excel.
- Comfortable in a startup setting is ideal.
- Ability to manage multiple customers simultaneously.
- Take initiative, be proactive and outcome-driven.
- Able to communicate both problems and solutions clearly, effectively, and kindly.
- Stellar problem-solving skills. Know how and when to collaborate and escalate to solve a problem.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Skills Required
- 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience
- Previous experience in a technology company, ideally SaaS
- College Degree or equivalent experience
- Ability to generate reports, analyze and present data to customers
SS&C Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SS&C Technologies and has not been reviewed or approved by SS&C Technologies.
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Leave & Time Off Breadth — Leave policies are described as generous, including flexible or unlimited vacation and broadly positive views of PTO as a meaningful part of the overall package.
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Retirement Support — Retirement benefits are positioned as a notable strength, with repeated references to a 401(k) plan with company matching as a valued component of rewards.
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Equity Value & Accessibility — Equity and stock-related incentives are highlighted as a bright spot, with stock incentives described as excellent in some roles and contributing positively to perceived total rewards.
SS&C Technologies Insights
What We Do
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 22,000+ employees in over 150 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
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