WHAT YOU WILL BE DOING
Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.
Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.
Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.
Customer Advocacy: Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.
WHAT YOU BRING
- Education: Bachelor's degree in computer science, engineering, or a related field.
- Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.
- Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
- Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
- Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
- Drive: Tenacious desire to see customers succeed and thrive.
- SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
- Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
- Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
- Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
- Availability: Available to customers via Zoom during North America (Pacific) hours.
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
Skills Required
- 12+ years of experience in customer-facing roles
- Bachelor's degree in computer science, engineering, or related field
- Knowledge in Identity and Access Management (IAM)
- Experience in SaaS organizations
- Proven experience managing a high-velocity, scaled portfolio (30+ accounts) in the sub-$200k ARR segment
Saviynt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Saviynt and has not been reviewed or approved by Saviynt.
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Leave & Time Off Breadth — Time off is described as flexible, with policies including flexible time off and mentions of unlimited PTO. This breadth can make time away easier to take alongside company holidays.
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Wellbeing & Lifestyle Benefits — In‑office amenities such as catered food, drinks, and snacks, plus social events like birthday celebrations and team outings, are highlighted. These lifestyle perks add day‑to‑day convenience and connection.
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Career-Linked Recognition & Rewards — Employee recognition is emphasized, with programs to celebrate those who go above and beyond. Regular recognition activities are cited alongside team bonding initiatives.
Saviynt Insights
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
