SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:This is a highly visible, client-facing role within SPS Commerce Revenue Recovery, where you will play a meaningful role in driving customer success and long-term value. As a Customer Success Manager (CSM), you will partner closely with your team to ensure customers are fully supported, engaged, and realizing measurable return on their SPS Revenue Recovery investment.In this role, you are not just responding to customer needs — you are proactively guiding customers through their journey, strengthening relationships, and championing outcomes that drive retention and growth.What You’ll Do
As a Customer Success Manager, you will:
Collaborate within a team to manage and engage a shared book of business through proactive outreach, strategic check-ins, and personalized support.
Build strong, trust-based relationships that position you as a valued advisor to your customers.
Guide customers through onboarding and implementation milestones, ensuring a smooth transition and strong foundation for long-term success.
Deliver training and product education that builds confidence, drives adoption, and maximizes platform utilization.
Monitor account health and customer engagement to identify opportunities for growth and mitigate risk.
Partner cross-functionally to resolve challenges, prevent churn, and increase customer lifetime value.
Contribute to engagement and retention strategies that support both customer satisfaction and business performance.
Customers feel heard, supported, and confident in their partnership with SPS.
Adoption and engagement remain strong throughout the lifecycle.
Risks are identified early and addressed proactively.
Relationships deepen, leading to improved retention and long-term value.
Strong relationship-building skills with clear, professional, and timely communication.
Ability to develop product expertise and confidently educate customers in a way that inspires trust and adoption.
Highly organized with strong attention to detail and follow-through.
Process-driven and able to manage multiple priorities effectively.
Curious, creative problem-solver who thrives in a collaborative team environment.
Experience in Amazon, Walmart &/or CPG ecosystems, or customer success is a plus, but not required.
Fluent Mandarin with strong English communication skills
This role follows a hybrid work model, with regular in-office presence required at our Beijing, China office.
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: ¥204,800.00 - ¥307,200.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Strong relationship-building skills with clear, professional, and timely communication
- Ability to develop product expertise and educate customers to drive trust and adoption
- Strong organization, attention to detail, and follow-through
- Process-driven ability to manage multiple priorities effectively
- Curious, creative problem-solving skills and ability to work collaboratively
- Fluent Mandarin and strong English communication skills
- Experience in Amazon, Walmart, CPG ecosystems, or customer success
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Equity Value & Accessibility — Equity participation stands out, with an Employee Stock Purchase Plan and role-based stock awards forming meaningful parts of total rewards. These programs are viewed as accessible and financially attractive across many teams.
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Retirement Support — A 401(k) with company matching is a notable strength, with indications of recent enhancements to the employer match. This bolsters long-term savings and is treated as a dependable benefit.
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Wellbeing & Lifestyle Benefits — Gym or fitness stipends, commuter benefits, onsite amenities, and an Employee Assistance Program contribute to everyday wellbeing. Hybrid flexibility further supports work-life balance as part of the overall package.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
