Customer Success Manager (NL & DACH)

Who we are:

At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services.

Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.

OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds), through which 600K+ employees have access to our product.

About you:

You're a dynamic Customer Success Manager, passionate about promoting mental well-being and building enduring customer relationships. In this role you will start as an Implementation Consultant for the first 6 months and then progress into a CS Consultant. This way you have time to learn how we implement our product and set up our clients for success. 

Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.

The role:

• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services

What you'll bring to the team:

• 2+ years' experience in either HR, Sales, Customer Service/Success or related role
• Skilled in engaging with and influencing stakeholders at various levels
• Ability to understand and leveraging customer success metrics and engagement indicators
• Ability to handle multiple projects and priorities in a dynamic environment
• Strong project management and organizational skills
• High positive energy with exceptional communication and interpersonal skills
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Background in mental health advocacy or related fields is an ideal
• Prior experience in a fast-paced, growth-oriented company is a plus
• Fluent English, German and Dutch language skills are a must-have

What we'll offer you in return:

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament!

• 27.5 vacation days per year
• €1500 annual personal development budget
• ClassPass: we contribute towards your membership
• Monthly home internet/phone contribution (50EUR)
• Daily healthy and vegetarian lunch at our office
• Regular office yoga, meditation classes or breathing exercises
• Flexible work model (hybrid and options for remote work)
• Monthly drinks and company wide summer fest and other fun activities
• Free and unlimited access for you and your family to all our products, including our psychologists

Other things to note:

Ideally we're looking for someone to start as soon as 1st May, so we're hoping to move through our process pretty quickly!

Next steps:

Excited about this role at OpenUp? We'd love to learn more about you - please send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.