Do you have a JD?
Are you passionate about helping legal professionals transform the way they work through technology and AI?
Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?
About the Role
The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.
This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.
Responsibilities
Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work
Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
Lead proactive engagement to support change management and accelerate adoption
Represent the voice of the customer by sharing insights to improve products and overall customer experience
Requirements
Experience working with law firms, legal professionals, or legal technology environments
Background in customer success, account management, consulting, enterprise software, or solution adoption roles
Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI
Ability to build strong relationships and lead strategic, value-focused customer conversations
Experience supporting change management and driving adoption across complex environments
Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Experience working with AI-powered tools or technologies
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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EEO Know Your Rights.
Skills Required
- JD (Juris Doctor)
- Experience working with law firms, legal professionals, or legal technology environments
- Background in customer success, account management, consulting, enterprise software, or solution adoption roles
- Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI
- Ability to build strong relationships and lead strategic, value-focused customer conversations
- Experience supporting change management and driving adoption across complex environments
- Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
- Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Experience working with AI-powered tools or technologies
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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