Do you have a JD and located in the Boston, MA market?
Are you passionate about helping legal professionals transform the way they work through technology and AI?
Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?
About the Role
The Attorney-Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.
This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
The Attorney-Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.
Responsibilities
Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work
Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
Lead proactive engagement to support change management and accelerate adoption
Represent the voice of the customer by sharing insights to improve products and overall customer experience
Requirements
Experience working with law firms, legal professionals, or legal technology environments
Background in customer success, account management, consulting, enterprise software, or solution adoption roles
Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI
Ability to build strong relationships and lead strategic, value-focused customer conversations
Experience supporting change management and driving adoption across complex environments
Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Experience working with AI-powered tools or technologies
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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EEO Know Your Rights.
Skills Required
- Juris Doctor degree
- Located in or able to work within the Boston, Massachusetts market
- Experience working with law firms, legal professionals, or legal technology environments
- Background in customer success, account management, consulting, enterprise software, or solution adoption roles
- Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends, including AI
- Ability to build strong relationships and lead strategic, value-focused customer conversations
- Experience supporting change management and driving adoption across complex environments
- Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
- Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Experience working with AI-powered tools or technologies
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
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