Do you love to develop customers and solve their concerns professionally?
CarOnSale is looking for a dedicated Customer Success Manager (m/f/d) who is passionate about onboarding and developing strategically important customers in the Italian market.
Your tasks will include:
- Responsibility of onboarding key customers from Italy, incl. training new customers on how to use the marketplace and our processes.
- Activation of customers: Actively approaching and supporting customers in order to grow together through regular use of the marketplace
- Processing customer enquiries by e-mail or telephone, providing support with technical problems and clarifying questions about our products and processes.
Further tasks:
- Acquiring new customers in the Italian market.
- Active participation in the improvement of our solutions for customers in the Italian market and support in their implementation.
Your profile
- Professional experience in customer service or customer success management.
- Italian at C2 (native speaker) level.
- Outstanding communication skills and ability to keep a cool head in difficult situations
- Technical affinity with digital tools - experience with Salesforce is a plus.
- Organisational skills and ability to handle multiple tasks simultaneously.
- Team player with the ability to work independently and efficiently.
- English or German at C1 Fluent Level.
- Fluency in Czech or French would be a plus
Why us?
CarOnSale a start-up in the heart of Berlin. As a tech company, we have made it our mission to enable smooth digital processes in the automotive trade throughout Europe. Join us and develop new, innovative solutions for the B2B sector.
- Experience a detailed on-boarding program, systematic feedback cycles, and individual coaching.
- Enjoy a competitive compensation package that includes salary, benefits, and stock options.
- Take advantage of our company pension plan contribution.
- Utilize sustainable transportation options, such as a subsidized bike lease or transit ticket.
- Access various sports packages for physical and mental well-being.
- Participate in regular company and team events, like our annual summer event and regular COS Talks.
- Benefit from an employee shopping discount platform.
#LI-Hybrid
What We Do
Our vision is to make automotive wholesale frictionless across Europe. We developed an innovative marketplace to connect buyers and sellers. We are ambitious, digital and reliable. We are committed to provide our customers with the easiest, most profitable and personal solution.
Together with our ambitious team, we set new standards in the remarking of used cars. We are looking for talents who believe in our vision and support us in the digitization of automotive wholesale. If you are looking for a place to realize your full potential and grow beyond your limits - COS is your place!
CarOnSale (Castle Tech GmbH)
Hauptstraße 27
Haus 9 Aufgang N
10827 Berlin
Managing Director: Tom Krüger
Phone: +49 30 311 96 400
E-Mail: [email protected]
Registry court: Charlottenburg Local Court (Berlin), HRB 213350 B
Sales tax identification number according to §27a Umsatzsteuergesetz: DE320199054 Tax number: 241/123/11331
Privacy policy
https://www.caronsale.com/de/datenschutz
