TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Customer Success Manager like you to help us get there.Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.
What You’ll Do
Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.
What You Bring
3+ years of experience in Account Management, Customer Success Management or other customer facing relationship roles, additional experience in B2B sales is preferred.
Consistent track record meeting and exceeding annual quotas
Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.
A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Strong interpersonal skills, and solid written and oral communication skills
A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments
Experience with Salesforce or comparable CRM for data-driven decision making
Travel within the assigned region(s) will be required
What We Offer
Sales incentive plan
Comprehensive training and onboarding programme
Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices
Pension
Private Medical Insurance including Digital GP
Healthcare Cash Plan - claim back dental bills or the cost of new glasses
Dental Plan
Life Insurance
Group Income Protection
24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
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A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- 3+ years of experience in Account Management, Customer Success Management, or other customer-facing relationship roles
- Consistent track record meeting and exceeding annual quotas
- Experience in B2B sales
- Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market
- Proven track record of retaining and growing relationships with accounts and managing complex alliance and channel partners
- Consultative approach to problem-solving and project management
- Strong interpersonal, written and oral communication skills
- Proactive, entrepreneurial mindset and ability to adapt in dynamic environments
- Experience with Salesforce or comparable CRM for data-driven decision making
- Ability to travel within the assigned region(s)
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
