Jobs at TELUS

Leads strategic relationships with large enterprise clients receiving Canadian retirement and benefits outsourcing services. Drives post-sale delivery, client satisfaction, retention, renewals, contract management, profitability, and upsell growth. Coordinates internal stakeholders, sponsors project activities, manages risks, ensures contractual service levels, and provides industry insights. Requires extensive benefits program delivery and client management experience, including knowledge of retirement, pension, benefits, and regulatory requirements. Travel within Canada is required.

Manage and grow enterprise partner relationships, build executive-level trust, drive customer engagement and wellness outcomes, analyze performance reporting, resolve escalations, support profitable contract delivery, collaborate with Sales and implementation teams, contribute to proposals and re-tendering, negotiate contracts, and guide associate account managers.

Lead requirements gathering, document business and operational needs, map processes across pension, payroll and finance systems, collaborate with architects and developers, define testing scope, support QA, redesign reports/communications, and follow up with stakeholders to ensure successful pension and benefits implementations.

Lead end-to-end delivery of Defined Benefit pension software implementations: own scope, schedule, budget, risk, governance and go-live; manage C-suite stakeholders; coordinate multi-disciplinary teams; mentor junior PMs; and apply generative AI and automation to improve reporting, risk analysis, dependency mapping, and forecasting.

Lead business growth and client relationships for the Defined Benefits actuarial practice. Provide strategic pension consulting, funding and risk assessment, regulatory guidance, and investment strategy input. Mentor and lead teams, drive revenue targets, and represent the firm as a trusted advisor to senior client stakeholders.

Lead client-facing actuarial consulting engagements for defined benefit pension plans, advising on plan design, valuation, risk management, compliance and administration. Manage client relationships, drive business development, mentor junior staff, oversee project delivery, budgets and timelines, and represent the firm at industry events. Provide strategic recommendations to support long-term plan sustainability.

Build, maintain, and deploy frontend features using Angular. Own tickets end-to-end, collaborate with BAs, product and backend developers, integrate with REST/Web APIs, ensure UI/UX consistency, accessibility, performance, and code quality, and participate in agile delivery.

Translate business requirements into detailed functional specifications, design ergonomic accessible web solutions, collaborate with product owners, UX and development teams, support delivery and QA, provide technical incident support, and produce user documentation throughout the development lifecycle.

Maintain and optimize on-premise and cloud server infrastructure, respond to alerts, perform patching and upgrades, support deployments and disaster recovery, manage tickets, provide technical guidance to stakeholders, and document infrastructure and CMDB entries.

Maintain data quality and build automated reports using Microsoft SQL tools, SSRS, and SSIS. Support client implementations, test data exchanges, streamline processes, and produce clear technical/user documentation while responding to internal and client requests.

Develop and maintain enterprise-grade web applications using Angular front-ends and C#/.NET backends. Collaborate on requirements, review and integrate code, participate across the SDLC, perform testing, and deploy to cloud environments (Azure DevOps/AKS/Octopus). Influence cross-functional teams and mentor others while ensuring high quality and performance for large-scale benefits portals.

Manage and maintain on-premise and cloud application server infrastructure, respond to alerts, perform patching and upgrades, support disaster recovery and deployments, provide technical support to clients and teams, maintain CMDB and technical documentation.

The Senior Lead Software Developer will design, code, and debug applications, mentor junior developers, and tackle complex technical challenges. They will contribute to project architecture and provide expert troubleshooting support.

Lead FedRAMP Moderate compliance program from gap assessment through remediation and continuous monitoring. Coordinate Engineering, DevSecOps, Security, and Compliance to implement NIST 800-53 controls, maintain SSPs and POA&Ms, work with 3PAOs and federal sponsors, and align cloud architecture and security controls across AWS/Azure/GCP. Drive documentation, vulnerability management, incident response, stakeholder reporting, and governance.

Lead frontend architecture, design, build, test, and debug Angular web applications. Mentor junior developers, provide Tier III support, translate UI/UX into code, and champion new technologies while estimating and executing projects.

Develop high-level test scenarios, write and maintain test cases and manual test scripts, execute tests, log and track defects, communicate with stakeholders, and ensure QA standards and timely delivery.

Manage end-to-end software implementation and data migration projects for retirement and benefits systems. Coordinate cross-functional teams, maintain plans and RAID logs, facilitate meetings, identify and mitigate risks, prepare client-facing updates, ensure PMO governance, apply Agile/DevOps/CI-CD concepts, and use AI tools to improve productivity. Occasional travel across US and Canada required.

Receive, sort, scan, print, file and track incoming and outgoing documents; update internal systems; send secure communications; respond to internal client requests and support the administrative team.

As an Analyst in Pension Administration, you will calculate benefits, analyze pension rules, verify annual statements, and improve client satisfaction through effective communication and teamwork.

Support pension plan financial health by conducting valuations, calculating participant benefits, analyzing funding requirements, ensuring regulatory compliance, and assisting plan design and modifications. Collaborate with clients and team members to deliver accurate actuarial analysis and reporting.