Jobs at TELUS

Analyzes business and technical requirements, creates test scenarios and cases, executes integrated solution testing, documents and tracks defects, and verifies fixes. Maintains test documentation and catalogues, monitors testing progress, reports status, updates procedures, and supports continuous improvement. Requires strong analytical, organizational, communication, and teamwork skills, along with fluency in French and English and comfort learning computerized systems and tools.

Responsible for verifying defined benefit pension calculations using pension software, identifying and executing critical test scenarios, documenting anomalies, and following up on issue resolution. The role maintains test suites, reviews technical and configuration specifications, validates system accuracy with actuarial and development teams, and improves testing processes. It requires pension administration experience, advanced Excel skills, strong analytical ability, and attention to detail.

Manage a portfolio of up to 20 strategic clients, building executive relationships, driving renewals, retention, upsell and cross-sell growth. Lead success planning, business reviews and value realization discussions; interpret utilization and engagement data into actionable recommendations; introduce innovative wellbeing solutions; collaborate with Sales, Product, Marketing, Operations and Clinical teams; and maintain account plans, forecasts and success metrics.

Provides administrative support for a retirement consulting team, including invoicing, scheduling, meeting coordination, correspondence, client-material preparation, CRM maintenance, reporting, onboarding logistics, expense tracking, and office administration. The role also supports senior leaders, coordinates facilities and technology, manages calendars, handles travel and registrations, and contributes to process improvements and special projects.

Configure and implement defined benefit pension administration software, analyze business requirements, troubleshoot system issues, resolve client problems, and provide ongoing support. The role collaborates with analysts, developers, and project managers in an Agile environment while preparing configuration designs, project estimates, schedules, and documentation. It also requires maintaining client relationships, supporting service enhancements, and contributing to special projects.

Le titulaire dirigera les relations clients, le développement des affaires et les services de consultation actuarielle pour des régimes de retraite à prestations et cotisations déterminées. Il fournira des conseils sur la capitalisation, les risques, les placements et la conformité réglementaire, tout en encadrant et mentorant l’équipe. Le rôle exige une expertise actuarielle approfondie, des compétences en leadership, en analyse et en communication, ainsi qu’une expérience de plus de dix ans en consultation de régimes de retraite.

Identify and engage prospective B2B clients across Central America and Costa Rica, build qualified sales pipelines, conduct discovery meetings, present wellness solutions, develop proposals and pricing, nurture prospects, and close opportunities. Maintain Salesforce records, report on regional KPIs, and collaborate with sales and service delivery teams to ensure effective handoffs and strong client experiences.

Manage a B2B client portfolio as a strategic wellness partner, strengthening relationships, expanding service adoption, identifying cross-selling opportunities, and supporting revenue growth. Responsibilities include KPI reviews, client data analysis, EAP launches, issue resolution, stakeholder coordination, and developing recommendations aligned with client needs. The role requires Salesforce or CRM experience, strong Excel skills, and effective relationship-building and problem-solving abilities.

Analyzes client pension plan regulations, configures internal software for pension calculations, documents requirements, supports integrations and quality assurance, develops testing strategies, and troubleshoots implementation issues. Acts as a liaison between clients and project teams, recommends software improvements, and provides post-implementation customer support. The role requires strong technology, communication, prioritization, and problem-solving skills, along with pension calculation and retirement plan administration expertise.

Gather and analyze client requirements for integrated pension administration implementations. Document business processes, map workflows and data across pension, payroll, finance, and related systems, collaborate with architects and developers on solutions, define testing criteria, support quality assurance, redesign reports and communications, and follow up with stakeholders on implemented changes.

Senior QA Analyst responsible for developing test scenarios and cases, executing manual tests, reporting and tracking defects, maintaining regression suites, and contributing to test strategies and plans. The role assesses change impacts, prioritizes testing, communicates progress and risks, supports other QA professionals, provides client support and training, and recommends process improvements while ensuring quality and timely delivery.

Conduct actuarial and financial analyses for Canadian workers’ compensation programs, including claims costs, premiums, reserves, experience rating, and risk projections. Develop models, analyze trends, validate data, perform scenario analysis, and assess regulatory impacts. Present findings and recommendations to clients and internal stakeholders through reports and presentations, translating technical results into actionable business guidance.

Provide first-contact support to TELUS Health EAP clients by handling appointment requests and service inquiries. Maintain knowledge of EAP, triage, management consultation, critical incident, and work support services. Manage client interactions across multiple systems, maintain accurate records, follow contact centre and quality procedures, complete assigned projects, and deliver professional, compassionate customer service while meeting contractual and call-quality standards.

Lead broker and consultant relationships to drive EAP and integrated health solutions sales. Manage vendor credentialing, due diligence, and preferred carrier status. Deliver broker training, secure RFP placements, track pipeline in Salesforce, partner with cross-functional teams, and gather market feedback to inform product and go-to-market strategy. Travel across the US to expand market share.

Supports corporate account management across Latin America by delivering bilingual client presentations, coordinating onboarding and retention activities, preparing usage and utilization reports, maintaining client information, distributing communications, supporting client events, and coordinating with internal teams and external clients. The role is based in Mexico City and follows a full-time hybrid work model.

Support pension administration system implementations by gathering client requirements, configuring ARIEL parameters, testing calculations, troubleshooting issues, documenting changes, and training end users. Collaborate with clients, administrators, and cross-functional teams to meet implementation timelines and improve processes. The role requires analytical problem-solving, software implementation experience, and proficiency with Excel and Microsoft Office.

Supports EAP client launches, onboarding, retention, presentations, usage reporting, and account communications across Latin America. Maintains client information, coordinates promotional materials and client events, manages travel logistics, and collaborates with account managers and internal teams. Requires bilingual Spanish-English communication, strong organization, business tool proficiency, and a client-focused approach. The role is hybrid and based in Mexico City.

Designs and configures benefits software solutions, translates client requirements into technical configurations, troubleshoots implementation and support issues, reviews logs, and delivers projects on schedule. The role requires SQL and MS SQL Server expertise, web technologies, systematic debugging, technical communication, and collaboration with implementation teams and clients.

Provides first-line support to EAP clients through appointment requests, service inquiries, and assistance across health and wellness programs. Maintains accurate records across multiple systems, follows contact centre quality and compliance procedures, supports projects, and delivers professional, empathetic customer service. The role requires strong communication, active listening, attention to detail, adaptability, teamwork, and consistent adherence to service standards.

Performs manual software testing for health technology solutions in an Agile environment. Analyzes technical documents, develops test strategies and cases, executes test scripts, reports and retests defects, maintains test suites, and tracks quality risks. Collaborates with cross-functional teams, supports client training, peer-reviews junior QA work, and contributes to the full software testing lifecycle. Requires English-French bilingual proficiency and availability to travel within Canada.