Jobs at TELUS

Leads Defined Benefits software implementations for public-sector clients, managing multidisciplinary teams, scope, priorities, risks, requirements traceability, client communications, and solution delivery. The role bridges clients, project managers, and product development teams; presents technical solutions, coordinates implementation, oversees support transition, facilitates knowledge transfer, and coaches team members. Requires 7+ years of Defined Benefits implementation experience and travel up to 20%.

Leads large-scale, client-facing pension, benefits, and health and welfare transformation programs from initiation through delivery. Coordinates cross-functional workstreams, manages dependencies, budgets, risks, financial forecasts, and governance, and partners with executive stakeholders. Oversees steering committees, executive reporting, escalations, and strategic modernization initiatives while influencing matrixed teams. Contributes to PMO improvements, delivery standards, automation, and AI-enabled productivity practices.

Supports pension and actuarial consulting by valuing defined-benefit pension plans, calculating participant benefits, analyzing funding requirements, assessing plan financial health, ensuring regulatory compliance, and assisting with pension plan design and modifications. The role requires analytical problem-solving, accurate financial analysis, collaboration, communication, and attention to detail.

Designs and executes manual software testing throughout the development lifecycle, including test scenarios, scripts, regression suites, defect tracking, UAT support, and risk-based prioritization. The role contributes to test strategies and plans, assesses change impacts, communicates testing risks, ensures QA standards, and recommends process improvements. It also involves mentoring junior QA analysts, conducting peer reviews, training stakeholders, and collaborating with business and technical teams.

Perform manual software quality assurance for health technology solutions in an Agile environment. Create and maintain positive, negative, regression, and detailed test cases; execute tests, log defects, verify fixes, and assess regression impact. Contribute to test strategies, plans, metrics, and release-readiness decisions. Collaborate with cross-functional teams, participate in Scrum ceremonies, mentor junior QA staff, support clients, and recommend process improvements and automation opportunities.

Provide regulatory guidance on federal and state requirements for health, welfare, and retiree medical plans; advise clients and internal teams on compliance risks; translate legislation into operational and system solutions; review contracts and support product/system development; create training and compliance playbooks; act as subject-matter expert for client and internal regulatory questions.

Analyze clients’ Defined Benefit pension calculation rules, translate requirements into technical specifications, configure pension administration software, and support integrations, testing, and quality assurance. Serve as the primary connection between clients and project teams, review test scenarios, recommend software improvements, and provide post-implementation customer support. The role requires strong analytical, organizational, problem-solving, and prioritization skills, along with occasional travel across Canada and the United States.

Manage a high-volume portfolio of 150–250 client accounts, overseeing renewals, retention, upselling, client communications, orientations, reporting, and CRM maintenance. Identify at-risk and inactive accounts, track engagement and account health, ensure contractual compliance, respond to inquiries, and escalate expansion opportunities. The role requires strong organization, commercial judgment, communication, and efficiency in a transactional customer success environment.

Provides empathetic customer support to clients seeking mental health and wellbeing services. Responsibilities include scheduling appointments, explaining services, managing requests, resolving complaints, protecting confidential information, using customer management systems, completing assigned tasks, and following organizational policies, procedures, and quality standards.

Lead end-to-end enterprise defined benefits implementations, coordinating teams of approximately 10 professionals through complex system transitions. Partner with clients on scope, timelines, governance, success criteria, risk mitigation, and solution delivery. Own and improve implementation methodology, manage stakeholder relationships, control contractual scope, support product enhancements, and guide implementation teams. The role requires strong project leadership, communication, technical translation, and experience in pension management or workflow system implementation.

Performs quality assurance for Canadian and American pension calculations by designing test scenarios, executing and verifying results, reporting anomalies, maintaining test suites, and supporting resolution. The role analyzes technical documents, collaborates with business analysts and multidisciplinary teams, participates in calculation reviews, and improves verification processes. Requires pension plan administration or implementation experience, strong attention to detail, problem-solving skills, Excel proficiency, and English and French fluency.

Leads defined benefit pension calculation implementation projects across Canadian and American markets. Manages team priorities, planning, deliverables, risks, and stakeholder communication. Analyzes pension plan rules, supervises benefit calculation engine configuration, supports data conversion and collection, partners with product development, and improves implementation processes. Coaches business analysts and calculation verifiers while serving as the calculation engine subject matter expert.

Develop and test T-SQL data transformations to load client data into the Central Data Repository. Create and execute unit tests and corrective scripts, address QA feedback, meet project deadlines, provide Level 1 technical support to clients and internal teams, and review loading control reports with QA.

Lead defined-benefit pension implementation projects across Canadian and American markets. Manage team priorities, planning, deliverables, risks, and pension plan rules analysis. Provide technical oversight for benefit calculation engine configuration, support data conversion and collection activities, collaborate with product development, and improve implementation processes. Act as the implementation team representative to project management while coaching business analysts and calculation verifiers.

Drive B2B sales growth in the Peruvian wellness market by prospecting, qualifying opportunities, conducting client meetings, developing proposals and pricing, nurturing prospects, and closing deals. Maintain Salesforce records, report regional KPIs, and collaborate with sales and service delivery teams. The role is remote in Lima and requires strong communication, negotiation, CRM, Microsoft Office, English, and independent working skills.

Gather and analyze client requirements for integrated pension administration implementations. Map business processes and data across pension, payroll, finance, document management, and related systems. Collaborate with architects, functional leads, developers, and QA teams to design solutions, define testing criteria, redesign reports and communications, and follow up with stakeholders on implemented changes.

Conduct outbound prospecting and research to generate qualified meetings for regional sales teams across Central America, the Caribbean, Colombia, and assigned regions. Build prospect databases, identify decision-makers, run email/LinkedIn/call campaigns, follow up until meetings are secured, maintain Salesforce records, support segmentation and demand generation, and report on KPI performance.

Lead requirements gathering, document business and operational needs, map processes across pension, payroll and finance systems, collaborate with architects and developers, define testing scope, support QA, redesign reports/communications, and follow up with stakeholders to ensure successful pension and benefits implementations.

Lead business growth and client relationships for the Defined Benefits actuarial practice. Provide strategic pension consulting, funding and risk assessment, regulatory guidance, and investment strategy input. Mentor and lead teams, drive revenue targets, and represent the firm as a trusted advisor to senior client stakeholders.

Lead client-facing actuarial consulting engagements for defined benefit pension plans, advising on plan design, valuation, risk management, compliance and administration. Manage client relationships, drive business development, mentor junior staff, oversee project delivery, budgets and timelines, and represent the firm at industry events. Provide strategic recommendations to support long-term plan sustainability.