Jobs at TELUS

Provide first-contact support to TELUS Health EAP clients by handling appointment requests and service inquiries. Maintain knowledge of EAP, triage, management consultation, critical incident, and work support services. Manage client interactions across multiple systems, maintain accurate records, follow contact centre and quality procedures, complete assigned projects, and deliver professional, compassionate customer service while meeting contractual and call-quality standards.

Lead broker and consultant relationships to drive EAP and integrated health solutions sales. Manage vendor credentialing, due diligence, and preferred carrier status. Deliver broker training, secure RFP placements, track pipeline in Salesforce, partner with cross-functional teams, and gather market feedback to inform product and go-to-market strategy. Travel across the US to expand market share.

Supports corporate account management across Latin America by delivering bilingual client presentations, coordinating onboarding and retention activities, preparing usage and utilization reports, maintaining client information, distributing communications, supporting client events, and coordinating with internal teams and external clients. The role is based in Mexico City and follows a full-time hybrid work model.

Support pension administration system implementations by gathering client requirements, configuring ARIEL parameters, testing calculations, troubleshooting issues, documenting changes, and training end users. Collaborate with clients, administrators, and cross-functional teams to meet implementation timelines and improve processes. The role requires analytical problem-solving, software implementation experience, and proficiency with Excel and Microsoft Office.

Supports EAP client launches, onboarding, retention, presentations, usage reporting, and account communications across Latin America. Maintains client information, coordinates promotional materials and client events, manages travel logistics, and collaborates with account managers and internal teams. Requires bilingual Spanish-English communication, strong organization, business tool proficiency, and a client-focused approach. The role is hybrid and based in Mexico City.

Manage 8–12 large enterprise accounts, build C-level relationships, drive retention and renewals, identify expansion opportunities, lead engagement programs, coordinate internal teams, monitor customer performance, gather feedback, and optimize TELUS Health solutions. The role requires enterprise customer success experience, commercial awareness, strong communication, CRM proficiency, and occasional regional travel.

Manage a portfolio of strategic employer clients, developing executive relationships, driving renewals, retention, expansion, and measurable wellbeing outcomes. Lead business reviews and success planning, translate utilization and business data into recommendations, introduce new solutions, and collaborate with Sales, Product, Marketing, Operations, and Clinical teams. Maintain account plans, forecasts, success metrics, and risk mitigation strategies while using AI-enabled and data-driven tools to improve customer outcomes.

Designs and configures benefits software solutions, translates client requirements into technical configurations, troubleshoots implementation and support issues, reviews logs, and delivers projects on schedule. The role requires SQL and MS SQL Server expertise, web technologies, systematic debugging, technical communication, and collaboration with implementation teams and clients.

Provides first-line support to EAP clients through appointment requests, service inquiries, and assistance across health and wellness programs. Maintains accurate records across multiple systems, follows contact centre quality and compliance procedures, supports projects, and delivers professional, empathetic customer service. The role requires strong communication, active listening, attention to detail, adaptability, teamwork, and consistent adherence to service standards.

Performs manual software testing for health technology solutions in an Agile environment. Analyzes technical documents, develops test strategies and cases, executes test scripts, reports and retests defects, maintains test suites, and tracks quality risks. Collaborates with cross-functional teams, supports client training, peer-reviews junior QA work, and contributes to the full software testing lifecycle. Requires English-French bilingual proficiency and availability to travel within Canada.

Performs manual software testing for healthcare technology solutions in an Agile environment. Develops test strategies, scenarios, cases, scripts, and test data; executes tests, reports defects, retests fixes, and maintains test suites. Collaborates with technical and business stakeholders, supports QA peers, provides client training, and helps manage testing risks and deadlines. The role requires bilingual English and French communication and availability to travel within Canada.

Supports pension and actuarial consulting by valuing defined-benefit pension plans, calculating participant benefits, analyzing funding requirements, assessing plan financial health, ensuring regulatory compliance, and assisting with pension plan design and modifications. The role requires analytical problem-solving, accurate financial analysis, collaboration, communication, and attention to detail.

Owns and prioritizes a technical product backlog for TELUS Health’s Integrated Reporting platform. Translates customer and business needs into user stories and acceptance criteria, defines sprint objectives, guides Agile and SAFe ceremonies, coordinates cross-team dependencies, manages critical defects, validates delivery quality, and communicates priorities and progress to stakeholders. Requires bilingual French and English communication and strong experience with software product ownership, Agile delivery, backlog management, and complex technical domains.

Translate business requirements into functional specifications and software solutions. Collaborate with product owners, UX designers, developers, QA, and stakeholders throughout the development lifecycle. Design intuitive and accessible web applications, document requirements and designs, support estimation and delivery, provide technical incident support, and produce user documentation. The role requires bilingual French and English communication, strong analytical skills, Agile experience, and the ability to influence partners in complex enterprise environments.

Leads end-to-end software implementation projects for pension and benefits platforms, owning scope, schedule, budget, quality, risk, governance, and client relationships. Manages executive stakeholders, steering committees, resource allocation, change control, and multidisciplinary configuration, data, QA, development, and integration teams. Mentors project managers, improves PMO practices, and applies AI and automation to reporting, forecasting, dependency mapping, and delivery governance.

Own end-to-end payroll system implementations, including discovery, requirements analysis, solution design, configuration, testing, data validation, and cutover readiness. Analyze payroll data using advanced SQL, resolve complex process and system issues, recommend future-state improvements, and support compliance and operational controls. Facilitate client workshops, communicate with technical and business stakeholders, maintain client relationships, and mentor Business Analysts and implementation team members.

Coordinates end-to-end workers’ compensation claims, including document processing, invoice handling, claim intake, communications with provincial boards and clients, mail administration, and performance monitoring. The role supports case managers and claims coordinators by ensuring accurate, timely claim processing and smooth information flow while delivering compassionate client service.

Supports defined-benefit pension consulting by valuing pension plans, assessing assets and liabilities, calculating participant benefits, analyzing funding requirements, and helping sponsors determine contribution levels. Assists with pension plan design and modifications while ensuring compliance with regulations and actuarial principles. The role requires analytical and problem-solving skills, strong attention to detail, collaboration, communication, and proficiency with Microsoft Office. The position is hybrid in Vancouver or Calgary.

Leads large-scale, client-facing pension, benefits, and health and welfare transformation programs from initiation through delivery. Coordinates cross-functional workstreams, manages dependencies, budgets, risks, financial forecasts, and governance, and partners with executive stakeholders. Oversees steering committees, executive reporting, escalations, and strategic modernization initiatives while influencing matrixed teams. Contributes to PMO improvements, delivery standards, automation, and AI-enabled productivity practices.

Analyze clients’ Defined Benefit pension calculation rules, translate requirements into technical specifications, configure pension administration software, and support integrations, testing, and quality assurance. Serve as the primary connection between clients and project teams, review test scenarios, recommend software improvements, and provide post-implementation customer support. The role requires strong analytical, organizational, problem-solving, and prioritization skills, along with occasional travel across Canada and the United States.