By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. They will understand our products and services in detail and speak credibly with industry experts. In addition, they will be required to immerse themselves within the sports betting industry and to understand all technological and regulatory developments.
This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term they will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.
Main Responsibilities:
- Develop a deep understanding of our clients’ organisations and build strong relationships with multiple contacts in their business.
- Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
- Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
- Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
- Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
- Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director
- Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
- Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide
- Responsible for formalising, maintaining and analysing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
- Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.
WHAT YOU’LL BRING:
- Ideally has experience with sports betting or sports technology related industries
- A minimum of 3 years proven success in a B2B commercial role
- Experience contributing to the end-to-end sales process for high-value deals and strategic customers
- Strong communication skills both written & verbal
- Proven creative problem-solving approach and strong analytical skills
- Highly organised and data-driven with excellent attention to detail
- High level of technical proficiency at Excel/Salesforce or other CRM systems
- A willingness to travel internationally (sometimes at short notice)
- Passion & interest in sports and/or sports betting
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Minimum of 3 years proven success in a B2B commercial role
- Experience contributing to the end-to-end sales process for high-value deals and strategic customers
- High level of technical proficiency at Excel, Salesforce or other CRM systems
- Strong written and verbal communication skills
- Proven creative problem-solving approach and strong analytical skills
- Highly organised and data-driven with excellent attention to detail
- Willingness to travel internationally, sometimes at short notice
- Experience with sports betting or sports technology related industries
- Passion and interest in sports and/or sports betting
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Leave & Time Off Breadth — Company-wide time off between Christmas and New Year, a dedicated World Mental Health Day, and a paid Volunteer Day expand core PTO. Feedback suggests these extras meaningfully enhance rest and balance beyond standard leave.
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Flexible Benefits — A Workcation option enables working from anywhere for 30 days annually, alongside remote and hybrid arrangements. Feedback suggests this flexibility supports varied personal and location needs.
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Healthcare Strength — Medical, dental, vision, and mental-health benefits are offered with access to local Employee Assistance Programs, with some listings also noting pet insurance. Feedback suggests the breadth of coverage addresses diverse healthcare needs.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
Gallery
Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
